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Spotlight on: Equality and diversity

The CAB Service believes that no job applicant, worker, volunteer, or client should receive less favourable treatment than another on grounds of age, disability, gender, race, religion or belief, or sexual orientation.  There is no situation in which the CAB Service will discriminate unfairly. This ethos informs both our work with clients and our social policy activity.


  1. 15 Aug 2016

    HND Legal Services students from the New College Lanarkshire: Motherwell Campus have developed a legal guide for refugees, as part of a project in collaboration with the Crown Office’s Project Safe.

  2. 3 Oct 2014

    Thousands of sick and disabled Scots are being hit by another new benefit reform which is leaving many for months without money to pay for basics like food, fuel and housing – according to a new report by Citizens Advice Scotland.

  3. 14 Feb 2013

    The Scottish Human Rights Commission is hosting an online discussion and participation event to encourage participation in forming Scotland’s first national Action Plan for Human Rights. Everyone with an interest in human rights protection and promotion in Scotland from health to housing, rights of disabled people and access to justice can take part, asking questions and sharing information that will help to form the National Action Plan.  


  1. Scottish Government consultation
    Rob Gowans

    Publication date: September 2017

    Citizens Advice Scotland welcomes the opportunity to respond to the consultation, which builds on the previous consultation on the same subject carried out in 2009. Scotland’s CAB network has expertise in addressing socio-economic inequalities through the provision of independent advice, including income maximisation, benefits and money advice to groups who would be considered a priority in considering how the Socio-Economic Duty might be applied.

  2. Keith Dryburgh

    Publication date: April 2014

    Our series of briefings ‘Voices from the Frontline’ show the reality of the impact of current welfare changes on the people of Scotland. We highlight the experiences of the thousands of clients advised by CAB in Scotland and make recommendations for change.

  3. Keith Dryburgh

    Publication date: November 2013

    In April 2013, an estimated 82,000 households in Scotland were affected by the under occupancy penalty for social housing – often referred to as the ‘bedroom tax’. These households have experienced an average reduction in housing support of around £11 per week, a loss of £53 million annually across Scotland. In the six months after the change, over 1,600 affected people sought advice on the ‘bedroom tax’ at a CAB in Scotland, and we are starting to get a picture of the social impact of the policy.

  4. the impact of the IB/ESA migration on Scotland's people, communites, and services
    Keith Dryburgh

    Publication date: February 2012

    A report into the effect of the migration from Incapacity Benefit to Employment Support Allowance on Scotland's claimants

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