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Spotlight on: Equality and diversity

The CAB Service believes that no job applicant, worker, volunteer, or client should receive less favourable treatment than another on grounds of age, disability, gender, race, religion or belief, or sexual orientation.  There is no situation in which the CAB Service will discriminate unfairly. This ethos informs both our work with clients and our social policy activity.


  1. 25 Jun 2021

    Citizens Advice Scotland (CAS) has welcomed encouraging changes from the Scottish Government around adult disability payments, but is urging the government to go further to improve the payment for more disabled people by scrapping the 20 metre rule.

  2. 28 Dec 2020

    Growing numbers of people sought immigration advice from Scotland's Citizens Advice network towards the end of the year, new data shows.

  3. 18 Oct 2019

    Citizens Advice Scotland (CAS) has urged the Scottish and UK government to deliver better support for disabled people, as new research shows that more than one in four people (28 per cent) who visit a Scottish Citizens Advice Bureaux are unable to work due to ill health or disability.


  1. Tracey Reilly

    Publication date: September 2020

    Citizens Advice Scotland (CAS) has responded to the Equalities and Human Rights Committee’s inquiry into the impacts of COVID-19.

  2. Scottish Government consultation
    Rob Gowans

    Publication date: September 2017

    Citizens Advice Scotland welcomes the opportunity to respond to the consultation, which builds on the previous consultation on the same subject carried out in 2009. Scotland’s CAB network has expertise in addressing socio-economic inequalities through the provision of independent advice, including income maximisation, benefits and money advice to groups who would be considered a priority in considering how the Socio-Economic Duty might be applied.

  3. Keith Dryburgh

    Publication date: April 2014

    Our series of briefings ‘Voices from the Frontline’ show the reality of the impact of current welfare changes on the people of Scotland. We highlight the experiences of the thousands of clients advised by CAB in Scotland and make recommendations for change.

  4. Keith Dryburgh

    Publication date: November 2013

    In April 2013, an estimated 82,000 households in Scotland were affected by the under occupancy penalty for social housing – often referred to as the ‘bedroom tax’. These households have experienced an average reduction in housing support of around £11 per week, a loss of £53 million annually across Scotland. In the six months after the change, over 1,600 affected people sought advice on the ‘bedroom tax’ at a CAB in Scotland, and we are starting to get a picture of the social impact of the policy.

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