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Spotlight on: Social Security benefits

CAS believes that aspects of UK welfare changes will be damaging to Scotland’s people, services, and economy. 

Welfare reform, public service cuts, and the economic climate are combining to place enormous pressure on public services and advice services. On top of this, reductions in benefit levels and eligibility will inevitably drive demand for advice provision at the same time as cuts are being felt across the public and voluntary sectors. Local government and voluntary services may have to pick up the pieces for those affected by welfare reform – all on a shrinking budget.

As client issues with welfare also create problems in many other areas of life including debt, housing, consumer and relationship issues, we expect welfare reform changes to put exceptional pressure on advice services and other areas of the third sector across the country. Early intervention, such as good advice, ultimately saves money – debt and welfare advice is significantly cheaper than homelessness and bankruptcy, and the social outcomes for clients are far better. Local authorities, the Scottish CAB Service and other organisations across the third and public sectors have a shared agenda in helping local people avoid crisis point and are increasingly working in partnership to achieve positive outcomes for the people and communities of Scotland.


  1. 13 Jun 2019

    Citizens Advice Scotland (CAS) has voiced concerns that more than 7,000 fewer households in Scotland received a Council Tax reduction in the past year.

  2. 10 Jun 2019

    Citizens Advice Scotland has commented on the decision to change eligibility for free TV licences for over 75s.

  3. 28 May 2019

    Citizens Advice Scotland (CAS) today (Tuesday) launches ‘For Your Benefit’, a campaign to help people, especially low income families, take control of their finances, and challenge public perceptions and stigma around personal finances.


  1. Scottish Government consultation
    Rob Gowans

    Publication date: May 2019

    Citizens Advice Scotland (CAS) supports the Scottish Government's ‘safe and secure transition’ approach, but would like to see commitments to a number of short and long-term improvements to Disability Assistance, once it replaces PIP, Attendance Allowance and DLA.

  2. Eilidh McIvor

    Publication date: May 2019

    Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the barriers to maintaining Universal Credit claims online.

  3. Eilidh McIvor

    Publication date: April 2019

    CAS welcomes the opportunity to respond to the Work and Pensions Committee's on-going inquiry into Universal Credit.

  4. Scottish Parliament debate
    Rob Gowans

    Publication date: April 2019

    Citizens Advice Scotland has consistently raised a substantial number of issues associated with the rollout of Universal Credit that have caused stress, detriment or hardship to CAB clients. The rising level of in-work poverty during the last five years has also been a concern for CAS. 

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