Across Scotland, thousands of people visit a Citizens Advice Bureau each week.
Their cases inform the work Citizens Advice Scotland (CAS) does and build a body of evidence which allows us to campaign on a range of issues, from faulty used cars to benefit sanctions. CAS carries out national campaigns across Scotland, with a particular focus on local action through the CAB network.
Our current and upcoming campaigns
The Food on the Table campaign ran throughout September and October 2018. The aim of the campaign was to give the Scottish public a voice on the affordability, choice and access to food through a public survey.
Although the survey has now closed, the results have been published and we will continue to look for opportunities to ensure that the lived experiences of those in food insecurity are heard.
Our annual Scams Awareness campaign is back! In June we will be working alongside the Citizens Advice Bureaux network and partnering with Trading Standards Scotland to deliver the national campaign. We are working with a number of organisations including Police Scotland and Age Scotland to educate consumers on the importance of recognising, reporting and discussing scams. The campaign duration has changed from one month to a fortnight.
This years' campaign launches on Monday 10th June to Sunday 23rd June.
Your Bus, Your Say is a national campaign that has been developed to gather evidence to give a voice to bus users in local communities across Scotland.
Campaign news
Citizens Advice Scotland is taking action to help an estimated 80,000 low income households in Scotland that could be paying too much Council Tax.
Ofgem has announced there is to be a £150 cap on the amount energy companies can charge for installing pre-payment meters in customers’ homes.
Citizens Advice Scotland has launched a national survey to find out peoples’ views on the quality and reliability of Scotland’s bus services.
Citizens Advice Scotland has joined forces with consumer group Which? to launch a campaign to urge Scots to protect themselves from nuisance phone calls.
Today we are calling for a halt to the 'accelerated rollout' of Universal Credit, the major new UK benefit. In Scotland, we know Universal Credit has already caused problems for thousands of people – and we believe the issues with it must be addressed before it affects hundreds of thousands more.
Our past campaigns
Scotland is the most affected area of the UK in regards to nuisance calls. 3 of the top 5 affected cities across the UK are in Scotland: Glasgow, Edinburgh and Aberdeen.
Because of the prevalence of nuisance calls in Scotland, the Scottish Government formed the Nuisance Calls Commission that included experts, regulators, businesses, consumer charities, and enforcement agencies. The conclusion of the commission was that more has to be done to help protect consumers, in particular vulnerable people.
In September 2017 we worked with Which? to inform consumers about the practical steps they can take to reduce nuisance calls.