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About us

Citizens Advice Scotland, the Extra Help Unit and our 59 member bureaux together form Scotland’s largest independent advice network.

In 2020-21 the Citizens Advice Service network helped over 171,000 clients in Scotland and dealt with over 647,000 advice issues.  With support from the network clients gained almost £147 million and our self-help website Advice in Scotland received approximately 5.4 million page views.

Advice provided by our service is free, independent, confidential, impartial and available to everyone. 

We look at the problems people bring to our advice services and campaign for change where it’s needed most.

We work for a fairer Scotland where people are empowered and their rights respected.