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About us

Citizens Advice Scotland, the Extra Help Unit and our 59 member bureaux together form Scotland’s largest independent advice network.

In 2019-20 the Citizens Advice Service network helped over 188,000 clients in Scotland and dealt with almost 675,000 advice issues within the UK.  With support from the network clients gained over £170 million and our self-help website Advice in Scotland received approximately 4.1 million page views.

Advice provided by our service is free, independent, confidential, impartial and available to everyone. 

We look at the problems people bring to our advice services and campaign for change where it’s needed most.

We work for a fairer Scotland where people are empowered and their rights respected.