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About us

Citizens Advice Scotland, the Extra Help Unit and our 59 member bureaux together form Scotland’s largest independent advice network.

In 2022-23 the Citizens Advice Service network helped over 187,000 clients in Scotland and dealt with almost 670,000 advice issues.  With support from the network clients gained over £142 million.

Advice provided by our service is free, independent, confidential, impartial and available to everyone. 

We look at the problems people bring to our advice services and campaign for change where it’s needed most.

We work for a fairer Scotland where people are empowered and their rights respected.