We look at the problems people bring to our advice services and campaign for change where it’s needed most. So when we speak out about something, it’s because it matters to people – whether it’s limiting the damaging effects of welfare reform or making sure payday loan companies can’t ruin lives.
Hundreds of thousands of people trust us to give them advice and champion their rights each year. So we make sure we campaign, and win, on the issues that matter to them – winning extra funds for those hit hardest by welfare reform, getting energy suppliers to cut their tariffs and improve their customer services, and calling dodgy payday loan companies to account.
We also help deliver the Citizens Advice Consumer Service, which offers advice over the phone or email, and the self-help website www.citizensadvice.org.uk/scotland.
Independent research shows the work of the Scottish Citizens Advice Service contributes more than £166 million to the common good in Scotland.
The Government has recently given Citizens Advice Scotland a bigger role in speaking up for consumers and making sure their voice is heard when companies and Governments make decisions.
Our work is guided by our Strategic Plan.
We are a membership organisation and are democratically governed by our members – Scottish Citizens Advice Bureaux.
Citizens Advice Scotland is the operating name of the Scottish Association of Citizens Advice Bureaux, which is a company limited by guarantee and a registered charity (SC016637).