Citizens Advice Scotland (CAS) is committed to our obligations under data protection legislation, and ensuring that whenever we process personal data, we do so in a transparent, fair and lawful manner.

We are registered with the Information Commissioner's Office (ICO) as a Data Controller and our registration number is Z9715836.  Our Data Protection Officer (DPO) can be contacted at [email protected].

Privacy Notices
General - for advice clients and members of the public
Our Privacy Notice, available below, sets out, in line with UK GDPR and the Data Protection Act 2018, how we collect and use your personal data.  

It is important that you read this Privacy Notice, together with any other Privacy Notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your data.

Extra Help Unit
CAS operates the Extra Help Unit (EHU) - you can find the EHU Privacy Notice on the EHU website.

Project Privacy Notices
CAS runs several projects which have short form Privacy Notices - if you are a client of these projects you should refer to the relevant Privacy Notice to be read in conjunction with the CAS General one and the relevant CAB General Privacy Notice.

Citizens Advice Bureaux
If you have accessed services from a local Citizens Advice Bureau (CAB) you should also refer to that CABs Privacy Notice. 

Job or Volunteer Applicants
Please contact CAS HR for a copy of our Job and Volunteer Applicant Privacy Notice.

CAS Staff
If you are a member of CAS staff looking for information on Data Protection, including the Staff and Volunteer Privacy Notice, please refer to CAS Staff Zone.