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Data Protection and Cookies

Citizens Advice Scotland (CAS) is committed to our obligations under data protection legislation, and ensuring that whenever we process personal data, we do so in a transparent, fair and lawful manner. 

We are registered with the Information Commissioner's Office (ICO) as a Data Controller and our registration number is Z9715836.  Our Data Protection Officer (DPO) can be contacted at

If you are a member of CAS staff looking for information on Data Protection, including information on how to report a data breach, please refer to the CAS Data Protection Policy in the HR Zone. 

Privacy Notice

Our Privacy Notice sets out, in line with UK GDPR and the Data Protection Act 2018, how we collect and use your personal data.  

It is important that you read this Privacy Notice, together with any other Privacy Notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your data. 

Our Money Talk Team Chatbot Privacy Notice is downloadable here.

If you have accessed services from a local Citizens Advice Bureau (CAB) you should also refer to that CABs Privacy Notice. You can find contact details for all Scottish Bureaux here.


Cookies on

Our site uses Cookies, which are files saved on your phone, tablet or computer when you visit a website, to improve your experience and gather information on how you use our website.

You can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of this sites functionality.

Block/Manage Cookies

You can accept all cookies when prompted or you have the option to block cookies by altering the relevant settings within this prompt or browser.

You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’. You may need to refresh your page for your settings to take effect.

We use cookies for;

Logins and settings

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and area when logged in. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it.

Google Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track thing like such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on

For more information about Google’s cookie usage visit Google’s Cookie Usage Page

Social Sharing

We also use social media buttons and plugins on this site that allow you to connect with your social network. For these to work, Facebook, Twitter and LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies - see below:


Changing your browser settings for cookies

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer. If you've visited this website before, there may be previously-set cookies on your computer. You can find out how to delete them from the sites listed below.