Citizens Advice Scotland (CAS), our 61 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer helpline and the Extra Help Unit, form Scotland’s largest independent advice network.
Advice provided by the service is free, independent, confidential, impartial and available to everyone, delivered in almost 290 locations across the country from city centres to island communities.
EHU and CACS are GB wide advice agencies. A combined figure of over one million issues recorded in 2016-17 is the work of the 3 advice agencies which make up the Citizens Advice Service network in Scotland.
- CAB record advice issues for every piece of advice given
- EHU record one advice issue per case
- CACS record one advice issue per case
The number of clients helped and the gains received are only for clients resident in Scotland, dealt with by all 3 advice agencies.