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Scottish Citizens Advice Network Statistics

Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit (EHU), form Scotland’s largest independent advice network.

Citizens Advice Bureaux deliver frontline advice services in 250 service points across the country, from city centres to island communities.

The EHU has a team of caseworkers based in Glasgow who assist vulnerable consumers from across Scotland, England and Wales with energy and postal service complaints.

In 2022-23 the Citizens Advice Service network (CAB & EHU):

  • Helped over 187,000 clients
  • Dealt with almost 670,000 advice issues
  • Assisted clients to complete over 24,000 benefit forms
  • Recorded over 2,500 tribunal and court outcomes
  • Helped clients gain over £142 million

Of the volunteers whose journey is known, 42% of those leaving the service go on to paid employment or further education.

Over 1,500 volunteers contributed nearly than 500,000 hours of their time in 2022-23, the monetary value of this contribution amounts to over £8.1M.*

*Volunteer hours (approx. 7 per week, over 46 weeks) calculated using ONS 2021 hourly rate of £16.37 (to reflect volunteer skills and knowledge); multiplied by CAB volunteer hours.