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Scottish Citizens Advice Network Statistics

In 2017-18 Citizens Advice Scotland (CAS), our 60 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer helpline and the Extra Help Unit, form Scotland’s largest independent advice network.  

Advice provided by the service is free, independent, confidential, impartial and available to everyone, delivered in over 280 locations across the country from city centres to island communities.

EHU and CACS are GB wide advice agencies. A combined figure of over 874,100 issues recorded in 2017-18 is the work of the 3 advice agencies which make up the Citizens Advice Service network in Scotland.

  • CAB record advice issues for every piece of advice given
  • EHU record one advice issue per case
  • CACS record one advice issue per case

The number of clients helped and the gains received are only for clients resident in Scotland, dealt with by all 3 advice agencies.