Citizens Advice Bureaux deliver frontline advice services in over 280 service points across the country, from city centres to island communities. CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.
The CAB Service has over 2,300 highly skilled volunteers who donate their time to the service, this creates over £10 million in value every year in volunteer hours.
Local Authorities Reports
Citizens Advice Direct, the Citizens Advice Consumer Service and the Extra Help Unit are available to anyone in Scotland. We include their issue numbers in our overall statistics but not in profiles which are on a geographic basis.
Statistics produced by CAS are as at the time of exporting from CAB systems. Locally produced CAB statistics may slightly differ from the ones reported by CAS due to local amendments after case checking.
CAB are represented in 29 of Scotland’s 32 local authority areas but not in North Ayrshire, South Ayrshire or Inverclyde. Therefore Scotland profiles are used for these areas, where appropriate.