Citizens Advice Bureaux deliver frontline advice services in over 290 service points across the country, from city centres to island communities.
In 2019-20 our CAB network of dedicated staff helped over 186,000 people deal with almost 660,000 advice issues. In this year, CAB recorded gains for clients of over £170 million
CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.
Scottish Parliamentary Reports
The Extra Help Unit provides Scotland wide advice, as profiles are produced on a geographical basis the Extra Help Unit statistics are only included in national reports.
Statistics produced by CAS are as at the time of exporting from CAB systems. Locally produced CAB statistics may slightly differ from the ones reported by CAS due to local amendments after case checking.
CAB are represented in 29 of Scotland’s 32 local authority areas but not in North Ayrshire, South Ayrshire or Inverclyde. Therefore Scotland profiles are used for these areas.
Image: Contains Scottish Parliamentary information licensed under the Open Scottish Parliament Licence v1.0.