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26 Apr 2018
Article by Rory Mair,
Chair, Citizen s Advice Scotland
(published in the Scotsman newspaper following the passing of the Social Security Bill by the Scottish Parliament on 25/04/18).
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9 Apr 2018
Citizens Advice Scotland (CAS) has responded to the news that some Universal Credit claimants are having substantial deductions made to their payments in order to pay off debts.
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1 Apr 2018
From 1 April 2018, carers in Scotland have new rights. All carers in Scotland are now entitled to an Adult Carer Support Plan (ACSP) or a Young Carers Statement (YCS). These replace the old carer’s assessments.
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28 Mar 2018
Citizens Advice Scotland was announced as the 500th organisation to sign up to Scotland’s Digital Participation Charter at an event in Edinburgh today, with a commitment to increase digital skills and access throughout the Scottish CAB network.
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19 Mar 2018
Kinship carers will be able to access more support and information thanks to a newly expanded advice service, launched this week by Citizens Advice Scotland.
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7 Mar 2018
Two thirds of Scots are dissatisfied with the frequency of their local bus services, with over half saying that those which do exist are often late. The figures are published today by Citizens Advice Scotland following a major national survey.
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6 Mar 2018
The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the vision for a low-carbon Scotland contained within the Scottish Government’s third Climate Change Plan, but states that consumers must be at the heart of the proposals and policies if it is to be achieved.
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5 Mar 2018
Citizens Advice Scotland's Consumer Futures Unit (CFU) has welcomed Ofgem's decision that fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier.
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7 Feb 2018
Almost a fifth of people who seek advice from Scottish CABs say they never use the internet, with more than half unable to apply for jobs or benefits online without help, according to new research published today by Citizens Advice Scotland.
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31 Jan 2018
Citizens Advice Scotland (CAS) has welcomed news that the House of Commons Scottish Affairs committee is to investigate the issue of unfair delivery fees to northern parts of Scotland.
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31 Jan 2018
From 31 January 2018, if you are making a claim for or already getting Universal Credit (UC) in an area where you manage your claim online, you can ask:
- for your UC to be paid twice monthly rather than monthly
- to have the housing costs in your UC award paid directly to your landlord.
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18 Jan 2018
Glasgow Citizens Advice Bureaux showcase event
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20 Dec 2017
The Consumer Futures Unit of Citizens Advice Scotland has responded to the publication of the Scottish government’s Energy Strategy, stressing the importance of consumer engagement.
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13 Dec 2017
Burial charges across Scotland have increased on average by over £250 since 2014 – that’s three and a half times the rate of inflation.
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7 Dec 2017
Citizens Advice Scotland (CAS) has welcomed news that the Competition and Markets Authority is to investigate the market in district heating networks (i.e. where heat is supplied to multiple homes from one central source).
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5 Dec 2017
The Consumer Futures Unit (CFU) of Citizens Advice Scotland is publishing research which shows that people in northern Scotland pay a ‘postcode penalty’ of up to 50% in surcharges imposed by delivery companies.
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28 Nov 2017
Citizens Advice Scotland has welcomed the Competition and Marketing Authority (CMA) statement today that it will crack down on secondary ticketing websites who break consumer protection laws.
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22 Nov 2017
Citizens Advice Scotland has responded to the Chancellor’s announcement of reforms to Universal Credit.
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10 Nov 2017
Ofgem has announced there is to be a £150 cap on the amount energy companies can charge for installing pre-payment meters in customers’ homes.
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9 Nov 2017
Citizens Advice Scotland (CAS) has welcomed the Scottish government’s announcement of a new consultation on fuel poverty strategy.
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