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Scotland's Citizens Advice Helpline

Scotland's Citizens Advice Helpline is a new national service offering general advice and run by the Scottish Citizens Advice Network. At this time of unprecedented national crisis, impartial and confidential advice is more important than ever before.

How we can help

  • Scotland's Citizens Advice Helpline offers general advice and is run by the Scottish Citizens Advice Network.
  • Many people need personal, one-to-one advice and callers to the helpline can expect to speak to the same friendly, trained advisers they would usually get help from face-to-face at their local Citizens Advice Bureau. 
  • You can get help with queries about employment, housing, debt, benefits and consumer issues like energy bills as well as many other topics. 
  • Scotland's Citizens Advice Helpline is open Monday - Thursday 9am to 3pm and Friday 9am to 12 noon.

Get in touch

For free, impartial and confidential advice, delivered by trained advisers across Scotland. 

We are currently piloting a new system to improve our services. At the moment if you call Scotland’s Citizens Advice Helpline you’ll reach an interactive service which will connect you to your local Citizens Advice Bureau (CAB) or one of our other advice services. Please do feedback to your adviser on how you find the process.

Online advice 

Our public advice website offers high quality advice across a range of issues, for Scottish citizens.

Advice for Scotland 

Stakeholder materials 

Stakeholders can promote Scotland's Citizens Advice Helpline using social media graphics and headers available to download below.