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Volunteer in a Citizens Advice Bureau

Become a volunteer adviser or administrator, or get involved in social policy, fundraising, IT, communications and social media, and more. 

Nearly 2000 volunteers work in Citizens Advice Bureaux all over Scotland, helping in lots of different ways. The average time given to volunteering each week is six hours. If we paid all those volunteers the average wage for those six hours, the additional wage bill to CAB across Scotland every year would be just shy of £10 million. This fantastic contribution is the lifeblood of our work.

Volunteering from Citizens Advice Scotland on Vimeo.

Why volunteer in a Citizens Advice Bureau?

There are lots of reasons why you might want to volunteer in your local bureau:

  • It’s a really stimulating place to volunteer, with lots of different things to do
  • You can help in a way that suits the time you can spare and the skills you can offer
  • You can learn new skills and improve your confidence
  • Our comprehensive bureau training and supervision programmes mean you’ll get lots of support along the way
  • Lots of people who’ve been Citizens Advice Bureau volunteers move on to paid work or further education
  • You'll get a buzz from helping yourself and those around you
  • You'll meet new and interesting people
  • If you're looking for a job, working in a bureau won't affect your benefits

I came to the bureau after bereavement meant I had to give up my job and move in with my parents. I was also having problems with my mental health and confidence. After volunteering for a year, I was offered paid work as a Welfare Rights Officer and have now been here two years. We help the clients, but we also provide massive support to each other. I certainly got my confidence back and I’ve learned skills that have carried me into a new, rewarding career.

Fiona - Welfare Rights Officer at Caithness Citizens Advice Bureau. 

Find out more

Read more about the different volunteer roles you can get involved with below, or contact your local Citizens Advice Bureau to find out about volunteer vacancies they are looking to fill.