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Extra Help Unit

The Extra Help Unit (EHU) was established in 2008 to help people resolve difficulties with their energy supplier.

The EHU has been managed by Citizens Advice Scotland since 2014 and helps more than 30,000 people every year right across Great Britain.

As well as assisting vulnerable individuals and micro-businesses with energy issues, the EHU works hard to improve standards within the energy industry.

How do I find out more?

Visit the Extra Help Unit website for more information or if you require help with an energy related problem.

Customer feedback and comments from our independent customer satisfaction survey:

 “Just wanted to say a very big thank you. Your efficiency has been second to none. Thank you so much for your support in what was a long, frustrating and stressful battle until you took the lead for me.....”

"Friendly, calm, reassuring and quicker than I thought. Brilliant service for people that need help but aren’t getting it. They listen and are knowledgeable."

“The guy who dealt with it was great. He didn’t judge me and helped me through it.”