Citizens Advice Bureaux deliver frontline advice services in over 300 service points across the country, from city centres to island communities.
In 2020-21 our network of dedicated staff helped more than 171,000 people deal with over 647,000 advice issues. In this year, CAB recorded gains for clients of almost £147 million.
CAB record the issues that clients present with when they seek advice. This gives the Scottish CAB service a unique insight into how policies, practices, and processes are impacting on people in local communities across the country.
UK Parliamentary Reports
The Extra Help Unit provides Scotland wide advice, as profiles are produced on a geographical basis the Extra Help Unit statistics are only included in national reports.
Statistics produced by CAS are as at the time of exporting from CAB systems. Locally produced CAB statistics may slightly differ from the ones reported by CAS due to local amendments after case checking.
There is a dedicated CAB office in 29 of Scotland’s 32 local authority areas but not in North Ayrshire, South Ayrshire or Inverclyde. Clients from these areas are supported by the national service.
Image: Contains Scottish Parliamentary information licensed under the Open Scottish Parliament Licence v1.0.