National Reports

In 2017-18 Citizens Advice Scotland (CAS), our 60 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer helpline, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.  

The network helped over 295,100 clients and dealt with over 874,100 advice issues within the UK. With support from the network clients had financial gains of over £138 million and our self-help website received approximately 3.2 million unique page views.

National Reports

The full list of CAS publications can be access from

Listed below are publications using statistical data such as:

  • Client demographics
  • Scottish Index of Multiple Deprivation (SIMD)
  • Types of advice given
  • Client financial gains 
  • Staffing levels in the CAB
  • Monetary value of volunteers
  • Specialist services offered.


Citizens Advice Service Statistics 2017-18

CAB Staffing and National Statistics 2017-18


Advice in Scotland 2016-17

Citizens Advice Service Statistics 2016-17

CAB Staffing, Funding and National Statistics 2016-17


Advice in Scotland 2015-16

Face Value Impact Report 2015-16

Citizens Advice Service Statistics 2015-16

CAB Staffing, Funding and National Statistics 2015-16

 Please note:

  • Citizens Advice Direct, the Citizens Advice Consumer Service and the Extra Help Unit are available to anyone in Scotland. We include their issue numbers in our overall statistics but not in profiles which are on a geographic basis.

  • Statistics produced by CAS are as at the time of exporting from CAB systems. Locally produced CAB statistics may slightly differ from the ones reported by CAS due to local amendments after case checking.