National Reports

In 2019-20 Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.  

The network helped over 188,000 clients in Scotland and dealt with almost 675,000 advice issues within the UK. With support from the network clients in the UK gained over £170 million and our self-help website Advice in Scotland received approximately 4.1 million page views.

National Reports

The full list of CAS publications can be access from

Listed below are publications using statistical data such as:

  • Client demographics
  • Scottish Index of Multiple Deprivation (SIMD)
  • Types of advice given
  • Client gains 
  • Staffing levels in the CAB
  • Monetary value of volunteers
  • Specialist services offered.



Advice in Scotland 2019-20

Citizens Advice Service Statistics 2019-20

CAB Staffing and National Statistics 2019-20


Advice in Scotland 2018-19

Citizens Advice Service Statistics 2018-19

CAB Staffing and National Statistics 2018-19


Advice in Scotland 2017-18

Citizens Advice Service Statistics 2017-18

CAB Staffing and National Statistics 2017-18


Please note:

  • The Extra Help Unit provides Scotland wide advice, as profiles are produced on a geographical basis the Extra Help Unit statistics are only included in national reports.

  • Statistics produced by CAS are as at the time of exporting from CAB systems. Locally produced CAB statistics may slightly differ from the ones reported by CAS due to local amendments after case checking.

  • CAB are represented in 29 of Scotland’s 32 local authority areas but not in North Ayrshire, South Ayrshire or Inverclyde. Therefore Scotland profiles are used for these areas.