National Reports

Citizens Advice Scotland (CAS), our 59 member Citizen Advice Bureaux (CAB) and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.  

In 2022-23, the network helped over 187,000 clients in Scotland and dealt with almost 670,000 advice issues. With support from the network clients gained over £142 million.

National Reports

The full list of CAS publications can be access from

Listed below are publications using statistical data such as:

  • Client demographics
  • Scottish Index of Multiple Deprivation (SIMD)
  • Types of advice given
  • Client gains 
  • Staffing levels in the CAB
  • Monetary value of volunteers
  • Specialist services offered.



Citizens Advice Service Statistics 2022-23

CAB Staffing and National Statistics 2022-23


Citizens Advice Service Statistics 2021-22

CAB Staffing and National Statistics 2021-22


Citizens Advice Service Statistics 2020-21

CAB Staffing and National Statistics 2020-21


Please note:

  • The Extra Help Unit provides Scotland wide advice, as profiles are produced on a geographical basis the Extra Help Unit statistics are only included in national reports.

  • Statistics produced by CAS are as at the time of exporting from CAB systems. Locally produced CAB statistics may slightly differ from the ones reported by CAS due to local amendments after case checking.

  • There is a dedicated CAB office in 29 of Scotland’s 32 local authority areas but not in North Ayrshire, South Ayrshire or Inverclyde. Clients from these areas are supported by the national service.