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Worried this winter?

Are you worried this winter? You’re not alone.

This winter, 1 in 3 people in Scotland say energy bills are their biggest financial concern. More than three quarters (78%) have had to cut back on their expenses in the past year while more than a quarter (28%) say their worries about energy bills has impacted their mental health.

This is unacceptable.

Energy bills continue to be unaffordable for thousands of people, forcing many to sit in cold and dark homes to try simple get by. 
Our latest campaign is designed to highlight the issues experienced across Scotland because of broken energy markets, and remind everyone that we're here to help.

If you are struggling with the rising cost of energy, the Citizens Advice network in Scotland is here to help. Our network is here for you with free, impartial and confidential advice. You can find our advice online or visit your local Citizens Advice Bureau face-to-face - whatever suits you best.

Find your local CAB

Your first port of call should be contacting your local Citizens Advice Bureau to get free, confidential and impartial advice. One of our specialist advisers will be able to talk to you face-to-face, go through your situation and work out the next steps. They will be able to help communicate with your energy supplier, set up a manageable repayment plan or find out if you are eligible for any grants or discounts.

Use our postcode checker to find your local CAB.

Get help online

  • Access free support online from our public advice site, including information about grants and benefits to help you pay energy bills.
  • Our Money Map tool is a great online resource, finding ways to make the most of your money, decrease your bills and help meet the costs of daily living.
  • You might be able to save money on monthly bills. Our Council Tax tool tells you quickly if you’re entitled to a discount, reduction or exemption.
     

Specialist services

  • If you are thinking about claiming Universal Credit for the first time, we can help. Our Help to Claim advisers are available by webchat or telephone (0800 023 2581, Monday to Friday, 8am-6pm) and can guide you through the process, whether you're looking for answers to quick questions or step-by-step support to make your claim.
  • The Money Talk Team at your local Citizens Advice Bureau helps you maximise your income, look at options to reduce costs and offers specialist debt advice. To find out more, visit the Money Talk Team website.
  • If you are elderly, have certain health conditions, are pregnant or have young children, you may be eligible for additional support from your supplier. Check if you are eligible for the Priority Services Register.
  • You can also call Home Energy Scotland on 0808 808 2282 for help with your home energy this winter. Lines are open Monday to Friday, 8am to 8pm, and on Saturdays and bank holidays from 9am to 5pm. To find out more visit https://www.homeenergyscotland.org/