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Spotlight on: Older people

Almost one in five bureau clients are over the age of 60. These clients often have a particular set of advice and support needs, with many seeking advice on key life decisions on finances and housing.  


  1. Greg Thomas

    Publication date: June 2020

    This insight report presents the results of research undertaken by Social Market Research during January-March 2020 on the accessibility of the Post Office network and internet and telecoms market for older and disabled people in Scotland, with analysis and recommendations based on the research findings.

  2. Ruth Mendel

    Publication date: May 2019

    CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.

  3. Ruth Mendel

    Publication date: January 2019

    CAS responded to the CMA's Funeral Market consultation. 

  4. Ruth Mendel

    Publication date: August 2018

    Citizens Advice Scotland provided evidence to HM Treasury's pre-paid funeral plans: call for evidence. We focused on the importance of ensuring consumers were both fully informed and protected from harm.

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