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Spotlight on: Older people

Almost one in five bureau clients are over the age of 60. These clients often have a particular set of advice and support needs, with many seeking advice on key life decisions on finances and housing.  


  1. 18 Jun 2019

    Figures released today by Citizens Advice Scotland show that there is a wide disparity in the sense of shame people feel about falling for a scam, depending on how old they are.

  2. 10 Jun 2019

    Citizens Advice Scotland has commented on the decision to change eligibility for free TV licences for over 75s.

  3. 20 Mar 2019

    A huge congratulations and thank you to the two finalists in our Unforgotten Forces volunteer award.  The winner, Thomas Saveall, and runner-up, Graham Ealey, make a huge difference to the lives of older veterans in their communities through their volunteer work at their local Citizens Advice Bureaux.  Both veterans themselves, they work closely with Armed Services Advice Project (ASAP) staff in Motherwell and Nairn to provide support to veterans aged 65 and over through the Unforgotten Forces project. 


  1. Greg Thomas

    Publication date: June 2020

    This insight report presents the results of research undertaken by Social Market Research during January-March 2020 on the accessibility of the Post Office network and internet and telecoms market for older and disabled people in Scotland, with analysis and recommendations based on the research findings.

  2. Ruth Mendel

    Publication date: May 2019

    CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.

  3. Ruth Mendel

    Publication date: January 2019

    CAS responded to the CMA's Funeral Market consultation. 

  4. Ruth Mendel

    Publication date: August 2018

    Citizens Advice Scotland provided evidence to HM Treasury's pre-paid funeral plans: call for evidence. We focused on the importance of ensuring consumers were both fully informed and protected from harm.

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