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Spotlight on: Older people
Almost one in five bureau clients are over the age of 60. These clients often have a particular set of advice and support needs, with many seeking advice on key life decisions on finances and housing.
Publication date: June 2020
This insight report presents the results of research undertaken by Social Market Research during January-March 2020 on the accessibility of the Post Office network and internet and telecoms market for older and disabled people in Scotland, with analysis and recommendations based on the research findings.
Publication date: May 2019
CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.
Publication date: January 2019
CAS responded to the CMA's Funeral Market consultation.
Publication date: August 2018
Citizens Advice Scotland provided evidence to HM Treasury's pre-paid funeral plans: call for evidence. We focused on the importance of ensuring consumers were both fully informed and protected from harm.