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Spotlight on: Armed Forces Community

In Scotland, it is estimated that 20% of the population are part of the Armed Forces Community. Recognising that members of this community often have particular support and information needs, The Armed Services Advice Project (ASAP) has been created to be the focal point for the Armed Forces Community in Scotland for access to advice, information and support.  

ASAP can be accessed by calling our Helpline on 0808 800 1007.  


  1. 13 Aug 2019

    A support service delivered by Citizens Advice Scotland has helped almost 15,000 members of the Armed Forces community in less than a decade.

  2. 20 Mar 2019

    A huge congratulations and thank you to the two finalists in our Unforgotten Forces volunteer award.  The winner, Thomas Saveall, and runner-up, Graham Ealey, make a huge difference to the lives of older veterans in their communities through their volunteer work at their local Citizens Advice Bureaux.  Both veterans themselves, they work closely with Armed Services Advice Project (ASAP) staff in Motherwell and Nairn to provide support to veterans aged 65 and over through the Unforgotten Forces project. 

  3. 12 Nov 2014

    On Tuesday 11th November, The Armed Services Advice Project was subject to a Members' Debate in The Scottish Parliament.

    The work of the project attracted praise from across the Chamber, and excerpts can be read below, and full video can be watched below.


  1. Period 1 October 2017 - 30 September 2018
    Claire Williams

    Publication date: October 2018

    Over the last project year we supported over 2,550 clients with over 12,500 new and repeat issues, achieving a client financial gain of over £2.3 million. A survey of clients showed that 93% rated the service as very good or good.

    The full report can be downloaded below. 

  2. Period 1 October 2017 - 31 March 2018
    Claire Williams

    Publication date: May 2018

    Over the last six months we supported 1319 clients with 5,969 new and repeat issues, achieving a client financial gain of over £1M.

    From the start of the service on 1 July 2010 to 31 March 2018, ASAP has supported approximately 12,500 individual clients with more than 62,500 new and repeat issues.

    The full report can be downloaded below. 

  3. Claire Williams

    Publication date: November 2015

    This report highlights the positive impact that the advice service is making on members of the Armed Forces community in Scotland while also identifying areas of difficulty, including income, employment and housing.

  4. Publication date: May 2015

    This short leaflet introduces the Armed Services Advice Project, provides information about who the service is for and what kinds of problems we can help with, and how to get in touch with us.

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