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Spotlight on: Employment

Citizens advice bureaux help thousands of clients each year with employment problems. These clients are often low paid, relatively low skilled, are often unaware of their employment rights, and are vulnerable to poor and illegal employment practices. 

The recession has created a situation in which these poor practices are more common: employees will put up with poor employers for fear of losing their job; workers will accept radical changes to their pay and hours rather than face a tough labour market; and employers will try to cut corners and slash costs in order to stay afloat. 


  1. 26 Jul 2017

    Citizens Advice Scotland (CAS) has welcomed the Supreme Court’s ruling that employment tribunal fees are unlawful.

  2. 13 Feb 2017

    On Wednesday 8th February, Frank Mosson, manager of Bridgeton Citizens Advice Bureaux gave evidence to the Scottish Affairs Committee in Westminster on the proposed Glasgow Jobcentre closures.

  3. 1 Apr 2016

    Author - Rob Gowans, CAS Policy Officer

    Today’s introduction of the ‘National Living Wage’ is a welcome increase to the national minimum wage for some of Scotland’s lowest paid workers. However despite the name, it’s important that it’s not confused with the existing voluntary Living Wage which continues to have an important part to play in tackling in-work poverty and encouraging decent work.


  1. Scottish Parliament Economy, Energy and Fair Work Committee Inquiry
    Rob Gowans

    Publication date: September 2018

    CAS supported the devolution of employment programmes, as it represents the opportunity to provide schemes that more effectively support long-term unemployed people into work, based on the positive employability programmes already existing in Scotland.

  2. Scottish Parliament Social Security Committee inquiry
    Rob Gowans and Olive Hill

    Publication date: August 2018

    In 2017/18, Scotland’s CAB network provided advice on 19,047 issues related to Universal Credit (UC), which by the end of the period had only been rolled out to around half of Scotland’s local authority areas. Additionally, CAB advised clients on 10,562 Working Tax Credit and 11,499 Child Tax Credit issues, which are the main in-work benefits that will be replaced by UC.

  3. Scottish Affairs Committee
    Rob Gowans

    Publication date: February 2017

    Scotland’s CAB network provides a substantial amount of advice relating to problems at work. In 2015/16, citizens advice bureaux in Scotland advised clients on 48,530 new employment issues. 

    Examples of unfair employment practices that have affected CAB clients include unfair dismissal; not being paid for work carried out; being paid considerably below the National Minimum Wage; being denied sick pay or paid holiday; and instances of bullying and discrimination including racism, and women who were dismissed when they became pregnant.

  4. Business, Energy and Industrial Strategy Committee
    Rob Gowans

    Publication date: December 2016

    The emergence of so-called new forms of employment relationships between
    workers and employers has put a strain on existing employment protections. In
    particular, the misuse of zero hours contracts has been a major concern for CAS over the past three years.

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