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Spotlight on: Employment

Citizens advice bureaux help thousands of clients each year with employment problems. These clients are often low paid, relatively low skilled, are often unaware of their employment rights, and are vulnerable to poor and illegal employment practices. 

The recession has created a situation in which these poor practices are more common: employees will put up with poor employers for fear of losing their job; workers will accept radical changes to their pay and hours rather than face a tough labour market; and employers will try to cut corners and slash costs in order to stay afloat. 


  1. 4 Nov 2019

    Citizens Advice Scotland has today (Monday) launched ‘Do the Rights Thing’, a new campaign to raise awareness among young people in Scotland of their employment rights.

  2. 22 Sep 2019

    Citizens Advice Scotland (CAS) has backed the creation of a new organisation to uphold the rights of workers.

  3. 4 Jul 2019

    19% of workers in Scotland are unsure of their employment rights, according to new figures published today by Citizens Advice Scotland (CAS).


  1. Low Pay Commission consultation
    Rob Gowans

    Publication date: June 2019

    Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the consultation. In 2017-18, Scotland’s CAB network advised clients on a total of 47,254 issues related to employment. Of those, the largest proportion related to Pay and Entitlements (13,697), with Scottish CAB advising clients on 454 issues specifically related to the National Minimum Wage or National Living Wage.

  2. Scottish Government consultation
    Rob Gowans

    Publication date: April 2019

    Citizens Advice Scotland (CAS) welcomes the introduction of the Job Grant, which will provide much-needed support to young people who have been unemployed for six months or more as they start in a job.

  3. Scottish Parliament Economy, Energy and Fair Work Committee Inquiry
    Rob Gowans

    Publication date: September 2018

    CAS supported the devolution of employment programmes, as it represents the opportunity to provide schemes that more effectively support long-term unemployed people into work, based on the positive employability programmes already existing in Scotland.

  4. Scottish Parliament Social Security Committee inquiry
    Rob Gowans and Olive Hill

    Publication date: August 2018

    In 2017/18, Scotland’s CAB network provided advice on 19,047 issues related to Universal Credit (UC), which by the end of the period had only been rolled out to around half of Scotland’s local authority areas. Additionally, CAB advised clients on 10,562 Working Tax Credit and 11,499 Child Tax Credit issues, which are the main in-work benefits that will be replaced by UC.

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