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Spotlight on: Employment

Citizens advice bureaux help thousands of clients each year with employment problems. These clients are often low paid, relatively low skilled, are often unaware of their employment rights, and are vulnerable to poor and illegal employment practices. 

The recession has created a situation in which these poor practices are more common: employees will put up with poor employers for fear of losing their job; workers will accept radical changes to their pay and hours rather than face a tough labour market; and employers will try to cut corners and slash costs in order to stay afloat. 


  1. 27 Jan 2022

  2. 23 May 2022

    by David Scott, CAS policy officer (Social Justice)

    This article was first published in the Herald on 23 May 2022.

  3. 1 Mar 2022

    Citizens Advice Scotland is calling on the UK Government to fast-track plans for an employment rights watchdog to crackdown on employers who mistreat their workers


  1. David Scott

    Publication date: December 2021

    Citizens Advice Scotland (CAS) welcomes the Scottish Government’s support for improving working practices across Scotland. Progress on equal employment access and pay for women, minority ethnic, and disabled workers is welcome, as is the commitment to introduce a requirement on public sector grants recipients to pay at least the real Living Wage to all employees by summer 2022. These actions will improve working conditions for many.

    However, the majority of people CAB see every day do not work in the sectors supported by the most ambitious Fair Work plans. They will instead be in low-paid and insecure work, often facing violations of very basic employment rights. For these people, the first step to a Fair Work Nation must be better enforcement of their already-existing rights.

    Advice services like CAB play an important role in informing people about their employment rights, giving them a more effective voice in challenging unfair work practices. This is particularly necessary for low-paid jobs where union membership is likely to be less concentrated.

    In 2020-21, Scotland’s Citizens Advice Bureau (CAB) network gave 74,994 pieces of employment advice to clients – 8% of all advice provided across the network last year – making employment the third most popular advice area, behind social security and debt advice.

  2. Publication date: November 2021

    Citizens Advice Scotland response to the Scottish Government consultation on COVID recovery 

  3. Andrew Fraser

    Publication date: November 2021

    Citizens Advice Scotland has responded to the Scottish Civil Justice Council consultation on Rules Covering the Mode of Attendance at Court Hearings

  4. Publication date: September 2021

    Following CAS’ initial 2021 submission to the Low Pay Commission, we had further engagement from advisers in the Citizens Advice Bureau Network’s Employment Specialist Forum. Advisers shared additional insight and evidence from their frontline experience on issues for low paid workers, including:

    • Low pay and non-payment of statutory minimum wage rates
    • Furlough and Covid-19 changes
    • Social security
    • Enforcement of employment rights
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