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Spotlight on: Employment

Citizens advice bureaux help thousands of clients each year with employment problems. These clients are often low paid, relatively low skilled, are often unaware of their employment rights, and are vulnerable to poor and illegal employment practices. 

The recession has created a situation in which these poor practices are more common: employees will put up with poor employers for fear of losing their job; workers will accept radical changes to their pay and hours rather than face a tough labour market; and employers will try to cut corners and slash costs in order to stay afloat. 


  1. 26 Jul 2017

    Citizens Advice Scotland (CAS) has welcomed the Supreme Court’s ruling that employment tribunal fees are unlawful.

  2. 13 Feb 2017

    On Wednesday 8th February, Frank Mosson, manager of Bridgeton Citizens Advice Bureaux gave evidence to the Scottish Affairs Committee in Westminster on the proposed Glasgow Jobcentre closures.

  3. 1 Apr 2016

    Today sees the launch of the new ‘National Living Wage’, which promises a pay rise for one million low paid workers in the UK. What is it? Should I be paid it? What can I do if I’m not? Find out in our quick guide to the new minimum wage.


  1. Scottish Affairs Committee
    Rob Gowans

    Publication date: February 2017

    Scotland’s CAB network provides a substantial amount of advice relating to problems at work. In 2015/16, citizens advice bureaux in Scotland advised clients on 48,530 new employment issues. 

    Examples of unfair employment practices that have affected CAB clients include unfair dismissal; not being paid for work carried out; being paid considerably below the National Minimum Wage; being denied sick pay or paid holiday; and instances of bullying and discrimination including racism, and women who were dismissed when they became pregnant.

  2. Business, Energy and Industrial Strategy Committee
    Rob Gowans

    Publication date: December 2016

    The emergence of so-called new forms of employment relationships between
    workers and employers has put a strain on existing employment protections. In
    particular, the misuse of zero hours contracts has been a major concern for CAS over the past three years.

  3. UK Parliament Work and Pensions Committee
    Rob Gowans

    Publication date: May 2016

    Citizens Advice Scotland is extremely concerned about the potential negative impact of the abolition of the ESA Work Related Activity component. The removal of support for the additional costs faced by disabled people through this component could have the effect of creating additional barriers to them gaining employment. The majority of people affected by the move are far from the labour market, with 73% of Scottish claimants in the ESA Work Related Activity Group having been in receipt of the benefit for more than two years, and in some cases will never be fit for work again.

  4. An analysis of employment advice provided by Scotland’s CAB network
    Rob Gowans

    Publication date: April 2016

    The Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In Scotland last year, clients brought over 50,625 new employment issues to their local CAB.

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