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Spotlight on: Employment

Citizens advice bureaux help thousands of clients each year with employment problems. These clients are often low paid, relatively low skilled, are often unaware of their employment rights, and are vulnerable to poor and illegal employment practices. 

The recession has created a situation in which these poor practices are more common: employees will put up with poor employers for fear of losing their job; workers will accept radical changes to their pay and hours rather than face a tough labour market; and employers will try to cut corners and slash costs in order to stay afloat. 


  1. 15 May 2020

    The proportion of advice issued by the Citizens Advice network relating to employment has doubled between March and April and quadrupled since February new data reveals. ​

  2. 12 May 2020

    Citizens Advice Scotland has welcomed the Chancellor’s decision to extend the furlough scheme to October. 

  3. 1 Apr 2020

    by Rory Mair CBE, Chair of Citizens Advice Scotland.

    NB This article appeared in the Herald on 1 April 2020


  1. CAS supports principles of single enforcement body but warns it must be adequately resourced and resist centralisation
    Nina Ballantyne

    Publication date: January 2020

    Citizens Advice Bureaux across Scotland dealt with over 40,000 employment issues in 2018-19 alone, and recorded more than 300 detailed case studies related to employment. Employment advice is consistently one of our top five advice areas, and the advice categories “terms and conditions” and “pay and entitlements” are the most commonly recorded client inquiries. Between, 2016-17 and 2017-18, employment issues related to terms and conditions, and pay and entitlements grew slightly as a proportion of all employment issues we dealt with.  This Citizens Advice Scotland response is based on our previous research in this area and analysis of detailed case studies submitted by frontline advisers between April 2018 and September 2019[i].

  2. CAS calls for better notice of shifts and shift cancellation
    Nina Ballantyne

    Publication date: January 2020

    Citizens Advice Scotland is publishing its response to a UK Government "Good Work Plan" consultation. This consultation looked at unfair one-sided flexible working practices, where the employer expects the worker to be flexible and respond to shift changes with no or little notice, while not reciprocating. In this response, CAS provides examples of workers suffering detriment as a result of one-sided flexibility and makes recommendations to address this.

  3. Low Pay Commission consultation
    Rob Gowans

    Publication date: June 2019

    Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the consultation. In 2017-18, Scotland’s CAB network advised clients on a total of 47,254 issues related to employment. Of those, the largest proportion related to Pay and Entitlements (13,697), with Scottish CAB advising clients on 454 issues specifically related to the National Minimum Wage or National Living Wage.

  4. Scottish Government consultation
    Rob Gowans

    Publication date: April 2019

    Citizens Advice Scotland (CAS) welcomes the introduction of the Job Grant, which will provide much-needed support to young people who have been unemployed for six months or more as they start in a job.

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