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Spotlight on: Employment

Citizens advice bureaux help thousands of clients each year with employment problems. These clients are often low paid, relatively low skilled, are often unaware of their employment rights, and are vulnerable to poor and illegal employment practices. 

The recession has created a situation in which these poor practices are more common: employees will put up with poor employers for fear of losing their job; workers will accept radical changes to their pay and hours rather than face a tough labour market; and employers will try to cut corners and slash costs in order to stay afloat. 


  1. 28 Apr 2021

    by Gillian Fyfe, Strategic Lead (Strong Communities).

    This article was first published in the Herald on 28 April 2021.

  2. 4 Jan 2021

    Working people in Scotland will face an income shock if the £20 increase to Universal Credit is not made permanent, Citizens Advice Scotland (CAS) warned today.

  3. 27 Oct 2020

    by Mhoraig Green, CAS Strategic Lead on social policy

    This article was first published in the Herald on 27 October 2020.


  1. Treasury Select Committee inquiry
    Rob Gowans

    Publication date: June 2020

    Citizens Advice Scotland (CAS) welcomed the creation of the Coronavirus Job Retention Scheme (CJRS) and Self-employment Income Support Scheme (SEISS): timely responses which protected incomes and prevented many jobs being lost. There are some gaps in the schemes, together with some misuse or non-use of the CJRS by employers, which have caused detriment to workers.

  2. Publication date: June 2020

    This submission addresses issues of low pay and employment practices.

  3. CAS supports principles of single enforcement body but warns it must be adequately resourced and resist centralisation
    Nina Ballantyne

    Publication date: January 2020

    Citizens Advice Bureaux across Scotland dealt with over 40,000 employment issues in 2018-19 alone, and recorded more than 300 detailed case studies related to employment. Employment advice is consistently one of our top five advice areas, and the advice categories “terms and conditions” and “pay and entitlements” are the most commonly recorded client inquiries. Between, 2016-17 and 2017-18, employment issues related to terms and conditions, and pay and entitlements grew slightly as a proportion of all employment issues we dealt with.  This Citizens Advice Scotland response is based on our previous research in this area and analysis of detailed case studies submitted by frontline advisers between April 2018 and September 2019[i].

  4. CAS calls for better notice of shifts and shift cancellation
    Nina Ballantyne

    Publication date: January 2020

    Citizens Advice Scotland is publishing its response to a UK Government "Good Work Plan" consultation. This consultation looked at unfair one-sided flexible working practices, where the employer expects the worker to be flexible and respond to shift changes with no or little notice, while not reciprocating. In this response, CAS provides examples of workers suffering detriment as a result of one-sided flexibility and makes recommendations to address this.

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