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Patient Advice and Support Service (PASS)

PASS provides free, accessible and confidential information, advice and support to patients, their carers and families in their dealings with the NHS.

Please note that we cannot provide information about Coronavirus. If you are seeking advice on the Coronavirus, please visit NHS Inform
or phone 0800 028 2816

The service

  • can provide information, advice and support for anyone who wants to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.
  • help people to understand their rights and responsibilities as a patient. 
  • works with the NHS in Scotland to improve healthcare provision - work that can be done because of the feedback that is provided.

The service can be accessed by

Other useful links