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Spotlight on: Consumer Futures Unit


  1. 2 May 2019

    Jamie Stewart Energy Policy Manager at Citizens Advice Scotland said:

  2. 12 Mar 2019

    The vision outlines the changing role that the energy networks in Scotland will play in the coming decade with  the transition to a lower carbon, more flexible and smarter energy system.

  3. 7 Dec 2018

    Many working people in Scotland are routinely struggling to afford food, a new survey has found.


  1. Modernising Consumer Markets
    Gail Walker

    Publication date: July 2018

    CAS welcomes the Consumer Green Paper and a stronger push by the UK government for greater simplicity, transparency and fairness for those that purchase and use goods and services.

  2. Gail Walker

    Publication date: February 2018

    The Consumer Futures Unit launches a new water report today. Deliberative research was used to get a deeper understanding of consumers’ views on two important aspects of water policy: service standards across urban and rural areas, and how consumers relate to water and the environment.

    Findings from the research supported stronger engagement between Scotland’s water industry and those that use its services, and that involving consumers in the design and delivery of water and sewerage services is more likely to result in mutual benefits for both the industry and those that use its services.

    The report found that consumers are strong supporters of water and environmental protection and conservation, however they need more help to understand how their behaviour in terms of appropriate disposal of household waste can and will protect both Scottish Water’s assets, and the environment. Moving consumers from being largely disengaged users of water services, to willing and informed partners, will require insight and creativity. The challenge for the water industry and government is to bring this about.

  3. Jamie Stewart

    Publication date: March 2019

    Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. CAS is the Scottish consumer advocate on energy network issues and work closely with Citizens Advice England and Wales in this area. 

  4. Marcus Wilson

    Publication date: January 2019

    CAS responded to the UK Parliament's Business, Energy and Industrial Strategy Committee energy efficiency inquiry.

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