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Spotlight on: Consumer Futures Unit


  1. 3 Sep 2018

    by Derek Mitchell, CAS Chief Executive

    (This article first appeared in the Sunday Herald on 26 August 2018)

  2. 3 Sep 2018

    by Emma Grant McColm, CAS Energy spokesperson

    (This article first appeared in the Sunday Herald on 19 August 2018)

  3. 23 Jul 2018

    by Kristin Hartman, Policy officer, Citizens Advice Scotland.

    NB This article was first published in the Sunday Herald on 22 July 2018.


  1. Modernising Consumer Markets
    Gail Walker

    Publication date: July 2018

    CAS welcomes the Consumer Green Paper and a stronger push by the UK government for greater simplicity, transparency and fairness for those that purchase and use goods and services.

  2. Gail Walker

    Publication date: February 2018

    The Consumer Futures Unit launches a new water report today. Deliberative research was used to get a deeper understanding of consumers’ views on two important aspects of water policy: service standards across urban and rural areas, and how consumers relate to water and the environment.

    Findings from the research supported stronger engagement between Scotland’s water industry and those that use its services, and that involving consumers in the design and delivery of water and sewerage services is more likely to result in mutual benefits for both the industry and those that use its services.

    The report found that consumers are strong supporters of water and environmental protection and conservation, however they need more help to understand how their behaviour in terms of appropriate disposal of household waste can and will protect both Scottish Water’s assets, and the environment. Moving consumers from being largely disengaged users of water services, to willing and informed partners, will require insight and creativity. The challenge for the water industry and government is to bring this about.

  3. Issues brought to the Citizens Advice Network in Scotland 2016-17

    Publication date: August 2018

    The Energy Advice in Detail report provides an annual assessment of the energy issues clients of the Citizens Advice network in Scotland sought assistance with, and places those within a wider policy context.

  4. David Moyes & Kate Morrison

    Publication date: August 2018

    Mains gas is both the cheapest means to heat homes and the most common heating fuel in Scotland, England and Wales. However many people, particularly in certain areas and demographics, do not have access to, or do not make use of, mains gas for heating their home.

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