Spotlight on: Gambling Support Service

Citizens Advice Scotland (CAS) has been funded by GambleAware to deliver the Gambling Support Service (GSS) across Scotland from April 2022 to March 2025. The project delivers training to frontline workers to help them recognise when people are at risk of, or experiencing, gambling harms. GSS also supports people in accessing specialist support and treatment services and it aims to raise awareness of gambling harms in Scotland.

FREE Training in Gambling Support

How do you identify if a person is at risk of gambling harm? How do you start that discussion with the person in an open and supportive way? What next steps would you suggest to your clients?  The Gambling Support Service offers specialist training sessions to help you answer these types of questions.

Frontline workers can make an impact by recognising when people are affected by gambling related harms and by being aware of industry support tools and specialist organisations offering treatment.

You can watch our video below for more information about our training:

Gambling Support Service (youtube.com)

GSS runs trainer led sessions on Zoom or Teams covering the following areas:

• Impact of gambling harms
• Ways to recognise gambling harms in people, including affected others
• Guidance on using screening tools
• Resources and referrals to treatment services

Contact GamblingSupport@scottishcabs.org.uk to book a FREE session or for more details.

Training is very flexible and can be arranged at a time to suit you or your team and it can be adapted to a smaller or larger number of people. For CAB advisers there’s also an introductory e-learning module.

If you are an individual seeking support with your own gambling or your family member's gambling, please visit our advice pages for more information: Get help with gambling problems - Citizens Advice or contact your local bureau for further advice.