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Spotlight on: Energy

A third of people in Scotland struggle to afford their electricity and gas bills. We’re working hard to give them the advice they need to cut their costs and get a good deal. We’re also pushing politicians and energy companies to ensure the energy system works for people. 

If you have an energy problem you need help with, call the Citizens Advice Consumer Helpline on 08454 04 05 06 or email via our self-help website

This page has all the latest news about our work on energy.


  1. 10 Oct 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to Nicola Sturgeon’s announcement that the Scottish government plans to set up a non-profit energy company.

  2. 28 Jun 2017

    The Citizens Advice service in Scotland has published its Energy Advice in Detail report for the year 2015-16, which shows that the most common issues again concerned billing and metering, and that suppliers are not doing enough to help those consumers who are on low incomes.

  3. 26 May 2017

    The Consumer Futures Unit of Citizens Advice Scotland is today calling for greater protection for consumers in Scotland who use ‘district heating’ schemes. 


  1. Fraser Stewart

    Publication date: February 2018

    The Consumer Futures Unit (CFU)'s report Leading By Example sets out the mechanisms that are used by 40 regulators and service providers within the regulated industries of energy, water and post to develop consumer-focused policy and practice. 

    The CFU uses seven consumer principles to evaluate policy and practice from a consumer perspective, and encourages other organisations to use them as a tool to support the design of regulation, policy and practice.  The principles seek to move organisations from thinking about consumers, to thinking like consumers.

  2. Consumer Futures Unit Response
    Craig Salter

    Publication date: February 2018

  3. Proposed work for the next financial year.
    Nina Ballantyne

    Publication date: January 2018

    The Consumer Futures Unit (CFU) within Citizens Advice Scotland (CAS) is seeking feedback on our draft work plan for 2018-19. 

    This consultation will run until 16:00 on the 15th February 2018.

    Please send comments to

  4. Publication date: November 2017

    Citizens Advice and Citizens Advice Scotland has produced this guide for organisations supporting PPM users. It sets out 5 key support areas and how these can be tailored to PPM users. Organisations should use these guidelines to ensure they are providing appropriate and effective support to PPM users, both in-house and through partnership work.

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