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Spotlight on: Energy

A third of people in Scotland struggle to afford their electricity and gas bills. We’re working hard to give them the advice they need to cut their costs and get a good deal. We’re also pushing politicians and energy companies to ensure the energy system works for people. 

If you have an energy problem you need help with, call the Citizens Advice Consumer Helpline on 08454 04 05 06 or email via our self-help website

This page has all the latest news about our work on energy.


  1. 14 Sep 2020

    Citizens Advice Scotland (CAS) has outlined a plan to protect consumers in the move to net zero.

  2. 9 Sep 2020

    by Michael O'Brien, CAS energy policy officer.

    This article was first published in the Herald on 9 September 2020.

  3. 13 May 2020

    by Aoife Deery, CAS Energy policy team.

    NB This column was first published in the Herald newspaper on 13 May 2020.


  1. Creating a framework for robust consumer protection in the energy efficiency and renewable retrofit sector

    Publication date: September 2020

  2. Michael O'Brien

    Publication date: August 2020

    Scotland has redefined fuel poverty and set targets towards its eradication by 2040. The Warm Home Discount scheme exists, by definition, to support fuel poor households and fuel poverty risk groups. This report examines the effectiveness of Warm Home Discount in the context of the new fuel poverty definition in Scotland. 

     'Mind the Fuel Poverty Gap' sets the policy context around the key issues, provides insight into research conducted by Changeworks for CAS, and makes a series of recommendations. 

  3. Emily Rice

    Publication date: July 2020

    Scotland has set some of the most determined climate goals in the world, and home energy efficiency has a large role to play in Scotland’s transition to a low or no carbon society.

  4. Scottish Commission on Social Security consultation
    Rob Gowans and Alastair Wilcox

    Publication date: June 2020

    Citizens Advice Scotland welcomes the moves to extend Winter Heating Assistance in the challenging context of COVID19 which has resulted in delays to wider measures on disability assistance.  We recommend the draft regulations are amended to better meet the policy intention and add clarity in a number of areas.

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