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Spotlight on: Energy

A third of people in Scotland struggle to afford their electricity and gas bills. We’re working hard to give them the advice they need to cut their costs and get a good deal. We’re also pushing politicians and energy companies to ensure the energy system works for people. 

If you have an energy problem you need help with, call the Citizens Advice Consumer Helpline on 08454 04 05 06 or email via our self-help website

This page has all the latest news about our work on energy.


  1. 11 Oct 2018

    11% of Scottish households are using electric heating, which is the most expensive form of domestic fuel – three times as costly as gas.

  2. 24 Aug 2018

    Citizens Advice Scotland has responded to Scottish Power’s announcement that it will increase dual fuel energy prices for those on its standard variable tariff by 3.7%. This is Scottish Power's second price rise this year, with dual fuel prices rising by 5.5% on 1 June. It follows Ofgem's decision to increase the level of their Safeguard tariff.

  3. 10 Aug 2018

    Following the report of the UK Parliament’s British Infrastructure Group into the smart meter roll out, Citizens Advice Scotland has reiterated its call for the programme's 2020 target to be extended. 


  1. Delivering effective support to households with electric heating
    Craig Salter

    Publication date: October 2018

    Hard-Wired Problems: Delivering effective support to households with electric heating provides insight into the nature and reach of services that provide support to households that rely on electric heating, and explores consumers’ experiences of using these services and how services could be better supported.

  2. The potential for heating oil buying clubs in Highland Scotland
    Marcus Wilson

    Publication date: October 2018

  3. Issues brought to the Citizens Advice Network in Scotland 2016-17

    Publication date: August 2018

    The Energy Advice in Detail report provides an annual assessment of the energy issues clients of the Citizens Advice network in Scotland sought assistance with, and places those within a wider policy context.

  4. David Moyes & Kate Morrison

    Publication date: August 2018

    Mains gas is both the cheapest means to heat homes and the most common heating fuel in Scotland, England and Wales. However many people, particularly in certain areas and demographics, do not have access to, or do not make use of, mains gas for heating their home.

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