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Spotlight on: Energy

A third of people in Scotland struggle to afford their electricity and gas bills. We’re working hard to give them the advice they need to cut their costs and get a good deal. We’re also pushing politicians and energy companies to ensure the energy system works for people. 

If you have an energy problem you need help with, call the Citizens Advice Consumer Helpline on 08454 04 05 06 or email via our self-help website

This page has all the latest news about our work on energy.


  1. 12 Mar 2019

    The vision outlines the changing role that the energy networks in Scotland will play in the coming decade with  the transition to a lower carbon, more flexible and smarter energy system.

  2. 23 Jan 2019

    Citizens Advice Scotland (CAS) has urged people in debt to seek help, following the publications of today’s Scottish Insolvency figures.

  3. 21 Jan 2019

    East Renfrewshire has been revealed as the local authority area in Scotland where people are most likely to switch energy supplier, according to new research.


  1. Publication date: March 2019

    People can be vulnerable at different stages in our lives.  When we are, we are likely to need water, light and heat more than ever. In this country we  are entitled to receive extra help, such as receiving additional support during a power cut. However receiving this support relies on people being registered for it.

    In 2018, CAS commissioned Ipsos MORI Scotland to investigate the experiences and perspectives of Scottish consumers in vulnerable situations with regard to additional support provided by essential service providers, and how could the customer experience and process of registering across sectors for additional forms of support be improved. 

  2. Jamie Stewart

    Publication date: March 2019

    Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. CAS is the Scottish consumer advocate on energy network issues and work closely with Citizens Advice England and Wales in this area. 

  3. Marcus Wilson

    Publication date: January 2019

    CAS responded to the UK Parliament's Business, Energy and Industrial Strategy Committee energy efficiency inquiry.

  4. Jamie Stewart

    Publication date: December 2018

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