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Spotlight on: Energy
A third of people in Scotland struggle to afford their electricity and gas bills. We’re working hard to give them the advice they need to cut their costs and get a good deal. We’re also pushing politicians and energy companies to ensure the energy system works for people.
Get energy advice
If you have an energy problem, you can check our online energy advice.
If you need to speak to an adviser, you can get advice from:
- your local Citizens Advice Bureau - enter your postcode to find contact details for your local bureau
- Advice Direct Scotland’s energy advice service. Find out how to contact Advice Direct Scotland.
This page has all the latest news about our work on energy.
21 Jul 2021
by Kate Morrison, CAS Strategic Lead (Fair Markets team).
This column was first published in the Herald on 21 July 2021.
19 Jul 2021
Consumers are supportive of the goal of net zero emissions by 2045, but are ‘in the dark’ over the challenges it will pose in their own lives, a new briefing from Citizens Advice Scotland has revealed.
19 May 2021
Nearly one in three (29%) small to medium sized enterprises (SMEs) in the UK are concerned about energy prices rising, according to research for Citizens Advice Scotland (CAS).
Publication date: July 2021
The Energy Consumer Commission formed in July 2020. The Commission consists of representatives with a wealth of experience in national consumer advocacy, advice bodies, academia and local groups serving energy consumers in their communities. This consultation response to the Scottish Government’s draft Heat in Building Strategy was written by the Citizens Advice Scotland energy policy team, on behalf of the Energy Consumer Commission.
Publication date: May 2021
Scotland’s Citizens Advice network empowers people in every corner of Scotland through our local bureaux and national services by providing free, confidential, and independent advice. We use peoples’ real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.
Our 2021/22 Impact work plan outlines the areas where we will be working to secure changes on behalf of our network’s clients. It has been drawn together following extensive analysis of advice data and consultative workshops with representatives from the network to identify significant trends and areas of concern.
Publication date: May 2021
Small and Medium-sized Enterprises (SMEs) are the lifeblood of Scotland’s economy. What options do they have in the energy market? This paper is meant to provide a baseline for the SME engagement with the decarbonisation agenda and energy market, on which future research and engagement can be built.
Publication date: March 2021
Citizens Advice Scotland welcomes this consultation, which reflects the pace and scope of Scotland’s climate ambitions. We are pleased that the Scottish Government has proposed a principle-based, people-centred approach.
It is essential that the outcomes of this standard reflect the complex heating, cooling, and ventilation needs of Scotland’s housing stock, and widens accessibility to truly affordable, highly efficient housing for low income and fuel poor households. Developers should be encouraged to follow the best practices of community engagement and ethical business practice so that the full potential of the buildings covered by this standard is realised. To aid developers in making future proof decisions, clear, thorough, and accessible guidance should be issued alongside this standard.