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Spotlight on: Energy

A third of people in Scotland struggle to afford their electricity and gas bills. We’re working hard to give them the advice they need to cut their costs and get a good deal. We’re also pushing politicians and energy companies to ensure the energy system works for people. 

If you have an energy problem you need help with, call the Citizens Advice Consumer Helpline on 08454 04 05 06 or email via our self-help website

This page has all the latest news about our work on energy.


  1. 24 Aug 2018

    Citizens Advice Scotland has responded to Scottish Power’s announcement that it will increase dual fuel energy prices for those on its standard variable tariff by 3.7%. This is Scottish Power's second price rise this year, with dual fuel prices rising by 5.5% on 1 June. It follows Ofgem's decision to increase the level of their Safeguard tariff.

  2. 10 Aug 2018

    Following the report of the UK Parliament’s British Infrastructure Group into the smart meter roll out, Citizens Advice Scotland has reiterated its call for the programme's 2020 target to be extended. 

  3. 9 Aug 2018

    Citizens Advice Scotland has responded to British Gas's announcement that it will increase the price of its Standard Variable Tariff (SVT) by 3.8%, taking effect from 1 October 2018. This follows a previous price rise of 5.5% announced in April, and will affect around 3.5 million customers.


  1. Issues brought to the Citizens Advice Network in Scotland 2016-17

    Publication date: August 2018

    The Energy Advice in Detail report provides an annual assessment of the energy issues clients of the Citizens Advice network in Scotland sought assistance with, and places those within a wider policy context.

  2. David Moyes & Kate Morrison

    Publication date: August 2018

    Mains gas is both the cheapest means to heat homes and the most common heating fuel in Scotland, England and Wales. However many people, particularly in certain areas and demographics, do not have access to, or do not make use of, mains gas for heating their home.

  3. Consumers and Scottish climate change policy
    Dr Jamie Stewart

    Publication date: August 2018

    The report is based on research carried out by Changeworks and Hilliam Research on behalf of CAS. CAS commissioned the research understand the implications for consumers of energy and climate change policy in Scotland, and provides analysis of the Scottish Government’s new Climate Change Plan and Energy Strategy. In particular, we sought to understand the type of behaviour changes that could be expected of consumers as a result of these policies, and the steps being taken by the Scottish Government and others to facilitate these changes. 

  4. Energy networks in Scotland and their changing role with consumers
    Jamie Stewart

    Publication date: August 2018

    Today Citizens Advice Scotland is publishing our latest report ‘Pylons, Pipes and People: Energy networks in Scotland and their changing role with consumers’.

    In late 2017 we commissioned the Centre for Sustainable Energy (CSE) and Changeworks to undertake a research study into the energy distribution network companies operating in Scotland. This study’s particular focus was to explore how these companies currently support consumers and how their role in Scotland can and should change to ensure that consumers, and particularly vulnerable consumers, are most effectively supported as our energy system transforms.

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