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Spotlight on: Energy

A third of people in Scotland struggle to afford their electricity and gas bills. We’re working hard to give them the advice they need to cut their costs and get a good deal. We’re also pushing politicians and energy companies to ensure the energy system works for people. 

If you have an energy problem you need help with, call the Citizens Advice Consumer Helpline on 08454 04 05 06 or email via our self-help website

This page has all the latest news about our work on energy.


  1. 17 Sep 2019

    Citizens Advice Scotland has welcomed the news that the UK government is to extend the roll-out of smart meter installations to 2024, adding that no part of Scotland should be left behind.

  2. 13 Sep 2019

    Citizens Advice Scotland has called for a focus on customer service standards and specialist support for customers with two or three rate meters following news that SSE’s retail energy business has been acquired by OVO Energy.

  3. 3 Sep 2019

    Responding to the announcement today of the Programme for Government, Citizens Advice Scotland’s Head of Energy policy Dr Jamie Stewart said:


  1. Emily Rice

    Publication date: September 2019

    This is CAS’s response to the Energy Efficiency (Private Rented Property) Regulations 2019. We welcome mandatory standards of energy efficiency in the private rented sector, provided that:

  2. Alastair Wilcox

    Publication date: September 2019

    CAS has responded to BEIS’ Hydro Benefit Replacement Scheme (HBRS) and Common Tariff Obligation (CTO) consultation. Both are subject to a statutory 3-year review and are designed, respectively, to subsidise the cost of electricity distribution in the North of Scotland to avoid disproportionately higher distribution network costs for consumers vs. those charged in the rest of GB; and to prevent domestic suppliers from offering less favorable terms to remote rural and island communities in the North of Scotland than they do to consumers.

    The HBRS imposes a levy on every electricity consumer in GB. For a typical dual fuel domestic consumer, this equates to about £1 per annum. To date, however, the additional costs of electricity distribution in the Shetland islands has been fully met by consumers in the North of Scotland. It is proposed that this will change and will instead be distributed throughout GB.

  3. Jamie Stewart

    Publication date: August 2019

    CAS welcomes the opportunity to respond to the ENAs consultation. We think that the consultation raises issues that need to be quickly addressed as the electricity flexibility market develops.

  4. Publication date: August 2019

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