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Spotlight on: The economy

At a time when Scotland's people are in great need of high quality, free advice and information, the Scottish CAB Service is far from immune to the impact of cuts in government spending and reductions in the funds available from trusts, foundations and other organisations that support the provision of independent advice.  Frontline CAB offices are under partciular pressure to meet expanding demand with limited - and often dwindling - resources.  


  1. 17 Jul 2018

    Scotland’s rural businesses are being held back by parcel delivery surcharges and poor broadband – according to new research published today by Citizens Advice Scotland (CAS).

  2. 17 May 2018

    More than 7 out of 10 Scots are concerned about how Brexit will affect them, according to new data published today by Citizens Advice Scotland (CAS).

  3. 18 Jan 2017

    The CFU has published a research report, SMEs awareness and experience of the water market in Scotland, prepared for the CFU by BMG Research.

    The Research report focused on areas such as SMEs awareness of competition in the market, and their experience of switching between licensed providers. It also considered ways in which the market could be improved.


  1. CAB Clients in Crisis
    Rhiannon Sims

    Publication date: July 2016

    On-going analysis of CAB case evidence over the last four years has shown that more and more bureaux clients are experiencing periods of no income, and are unable to afford essentials including food, gas and electricity to heat their homes, as well as priority payments such as rent. More worryingly still are the number of clients who present at bureaux having not eaten in a number of days. 

  2. "Measures to ensure the Scottish water and sewerage non-household retail market work well"

    Publication date: June 2016

    The Consumer Futures Unit's response to the Commission's consultation seeking views on measures to ensure the Scottish water and sewerage non-household retail market
    works well.

  3. Progress on parcel deliveries in Scotland 2012-2015
    David Moyes & Kate Morrison

    Publication date: September 2015

    The latest in a series of reports into problems faced by consumers in Scotland when shopping online, this reports charts the progress of delivery charges from 2012-2015.

  4. CAS submission to the Scottish Parliament Economy, Energy and Tourism Committee
    Rob Gowans

    Publication date: August 2015

    Scotland’s Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In 2014/15 clients sought advice on 50,625 new employment issues, a number that has been increasing in recent years. Additionally, citizens advice bureaux see first-hand the effects of in-work poverty, with a growing number of working clients seeking advice because they are struggling to pay for essentials. These twin problems – unfair employment practices and low paid jobs – represent a worrying trend in recent years and ones which CAS believes need to be addressed.

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