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Spotlight on: Consumer
Citizens Advice Scotland stands up for consumers on issues like payday loans and used cars, making sure that politicians, companies and regulators hear their voice and that they get a fair deal.
We also deliver part of the Great Britain-wide Citizens Advice consumer helpline. The Citizens Advice consumer helpline helps consumers in Scotland with energy or postal problems. You can contact the helpline on 0808 223 1133 or use an online form. Check how to contact the consumer helpline.
This page has all the latest news about our work advising consumers and campaigning on their behalf.
19 Oct 2015
Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
21 Oct 2020
by Emma Ash, Senior policy officer (Water team).
This article was first published in the Herald in 21 October 2020.
6 Oct 2020
A new online tool launched was this week called BogusBuster, which helps consumers who are the victims of scams and who fall for fake products to claim their money back from online marketplaces.
Publication date: January 2020
Citizens Advice Scotland is today publishing a new guide for how organisations can take the public with them when planning new building developments or other activities. Based on joint research carried out with Scottish Water and the Customer Forum, the CAS report captures the components of best practice community engagement, which we believe should be at the centre of organisations’ community engagement policy and practice.
Modernising Consumer Markets
Publication date: July 2018
CAS welcomes the Consumer Green Paper and a stronger push by the UK government for greater simplicity, transparency and fairness for those that purchase and use goods and services.
Publication date: February 2018
The Consumer Futures Unit launches a new water report today. Deliberative research was used to get a deeper understanding of consumers’ views on two important aspects of water policy: service standards across urban and rural areas, and how consumers relate to water and the environment.
Findings from the research supported stronger engagement between Scotland’s water industry and those that use its services, and that involving consumers in the design and delivery of water and sewerage services is more likely to result in mutual benefits for both the industry and those that use its services.
The report found that consumers are strong supporters of water and environmental protection and conservation, however they need more help to understand how their behaviour in terms of appropriate disposal of household waste can and will protect both Scottish Water’s assets, and the environment. Moving consumers from being largely disengaged users of water services, to willing and informed partners, will require insight and creativity. The challenge for the water industry and government is to bring this about.
Improving information and signposting for users and managers of private water supplies
Publication date: September 2016
The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.
The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.
Many thanks and we look forward to hearing from you.