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Spotlight on: Consumer

 

Citizens Advice Scotland stands up for consumers on issues like payday loans and used cars, making sure that politicians, companies and regulators hear their voice and that they get a fair deal.

We also deliver part of the Great Britain-wide Citizens Advice Consumer Service (03454 04 05 06 or via www.adviceguide.org.uk) which provides consumer advice over the phone or email.

This page has all the latest news about our work advising consumers and campaigning on their behalf.

News

  1. 19 Oct 2015

    Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
    Scotland.

  2. 20 Dec 2017

    The Consumer Futures Unit of Citizens Advice Scotland has responded to the publication of the Scottish government’s Energy Strategy, stressing the importance of consumer engagement.

  3. 13 Dec 2017

    Burial charges across Scotland have increased on average by over £250 since 2014 – that’s three and a half times the rate of inflation.

Publications

  1. Gail Walker

    Publication date: February 2018

    The Consumer Futures Unit launches a new water report today. Deliberative research was used to get a deeper understanding of consumers’ views on two important aspects of water policy: service standards across urban and rural areas, and how consumers relate to water and the environment.

    Findings from the research supported stronger engagement between Scotland’s water industry and those that use its services, and that involving consumers in the design and delivery of water and sewerage services is more likely to result in mutual benefits for both the industry and those that use its services.

    The report found that consumers are strong supporters of water and environmental protection and conservation, however they need more help to understand how their behaviour in terms of appropriate disposal of household waste can and will protect both Scottish Water’s assets, and the environment. Moving consumers from being largely disengaged users of water services, to willing and informed partners, will require insight and creativity. The challenge for the water industry and government is to bring this about.

  2. Improving information and signposting for users and managers of private water supplies
    Gail Walker

    Publication date: September 2016

    The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into  Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.

    The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.

    Many thanks and we look forward to hearing from you.

  3. Research into the extent of community involvement in flood prevention schemes
    Gail Walker

    Publication date: December 2015

    Invitation to Tender

     Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

  4. Fraser Stewart

    Publication date: February 2018

    The Consumer Futures Unit (CFU)'s report Leading By Example sets out the mechanisms that are used by 40 regulators and service providers within the regulated industries of energy, water and post to develop consumer-focused policy and practice. 

    The CFU uses seven consumer principles to evaluate policy and practice from a consumer perspective, and encourages other organisations to use them as a tool to support the design of regulation, policy and practice.  The principles seek to move organisations from thinking about consumers, to thinking like consumers.

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