Armed Services Advice Project

The Armed Services Advice Project (ASAP) provides dedicated information, advice and support to members of the Armed Forces community in Scotland.

The service is provided by the Citizens Advice Bureaux network in Scotland, and the funding group is led by Poppyscotland. We work closely with many organisations, both Service related and others, to provide support to the people who contact us.    

Need advice? 

We provide free, confidential, impartial information, advice and support to the Armed Forces community, which includes people who: 

  • are currently serving in the Armed Forces, either Regular or Reserve, or a dependant of someone who is
  • have served in the Armed Forces, either Regular or Reserve, or a dependant of someone who has
  • are members of the Merchant Navy who served in a commercial vessel in support of legally defined UK military operations, or a dependant.

Our advice covers a range of areas, including benefits, debt, employment, relationships and housing.

Get in touch with the Armed Services Advice Project

  • Call the helpline for the Armed Forces community on 0808 800 1007. Calls are free from landlines and most mobiles
  • Ask us to call you.  You can use the Get Advice from ASAP form to send us your contact details, and a trained adviser will phone you
  • Visit for more information about the service
  • Visit your local bureau
  • Contact your local adviser directly -  their details are in the contact list in the downloads section below.

Understanding what we do

Just one example of how we have helped


Working with members of the Armed Forces community?

ASAP can help you to help other people.

We provide information advice or support to other organisations - call the helpline on 0808 800 1007.

Annual Report

ASAP supported 2550 individuals with over 12,500 new and repeat issues in the period 1 October 2017 to 30 September 2018. The full report on our achievements in support for clients is available in the related publications section below. 

Our funders

The project is funded by:

  • Poppyscotland
  • ABF the Soldiers’ Charity
  • Officers Association Scotland
  • The Royal Air Force Benevolent Fund
  • Royal Navy and Royal Marines Charity


Unforgotten Forces        


Unforgotten Forces is a partnership between 16 leading organisations which will deliver a range of new services and enhancements for older veterans living in Scotland. These services cover areas such as advice, access to healthcare, social isolation, respite, along with creative activities and events for those in care settings. Citizens Advice Scotland is pleased to be part of this consortium through the Armed Services Advice Project.


If you are a veteran aged 65 or older seeking support, or an organisation wishing to refer someone, we can support you and help you to access the services offered by each organisation.

Our partners are: 

Action on Hearing Loss Scotland

Age Scotland

Defence Medical Welfare Service



ILM Highland

Legion Scotland


Music in Hospitals and Care Scotland


Royal Air Force Association


Scottish Older People’s Assembly

Scottish War Blinded

University of West of Scotland

You can find out more about the contribution these partners are making to Unforgotten Forces at the Poppyscotland website.