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Publications

  1. Debbie Horne
    Publication date:
    November 2020

    Citizens Advice Scotland recommends the draft regulations are amended to change or clarify a number of areas to improve the social security support provided to disabled children and young people.

  2. Michael O'Brien
    Publication date:
    November 2020

    CAS welcomes a one-year extension to the Warm Home Discount scheme to 2021/22. As a result of the time pressures for securing this extension, we recognise the limitations of the proposals outlined. To have a meaningful impact, future changes to the scheme design must be complimented by an increase to the spending envelope. CAS also welcomes a discussion around devolution and the recognition that fuel poverty targeting could potentially be done more effectively at a national level. 

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  3. Publication date:
    November 2020
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  4. Gail Walker
    Publication date:
    November 2020

    Citizens Advice Scotland welcomes the opportunity to respond to WICS’ Strategic Review of Charges 2021-27: Draft Determination consultation.

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  5. Publication date:
    November 2020

    We work on the issues that matter to our network’s clients and our member CAB. Our focus is on delivering advocacy drawn from the experience and insights of the Scottish Citizens Advice network, which is rooted in communities across the country. 

  6. Debbie Horne
    Publication date:
    October 2020

    Citizens Advice Scotland (CAS) welcomed the opportunity to contribute to the Social Security Committee’s call for evidence on the role of Scottish Social Security in COVID-19 recovery.

  7. Michael O'Brien and Alastair Wilcox
    Publication date:
    October 2020

    Complex metering arrangements are found in significant numbers across both the Scottish electricity network distribution licence areas. Our advocacy on behalf of consumers in Scotland with non-E7 restricted meters is informed by the evidence of our network, where consumer detriment and problems with market access are commonly reported. CAS strongly supports the extension of SLC22G, but our response makes further recommendations to Ofgem which we believe require consideration if the extended market intervention is to be effective. 

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  8. Debbie Horne, Jemiel Benson
    Publication date:
    September 2020

    In 2018-19, the Citizens Advice network helped over 270,000 clients in Scotland with almost 750,000 advice issues. With support from the network, clients had financial gains of over £131 million and our self-help website Advice in Scotland received approximately 3.7 million views. 

    The Citizens Advice network dealt with 110,439 debt issues around half of which were government or local authority debts. Advisers gave advice regarding benefit related debt problems, our main UK wide government debt issue on 5,557 occasions.

  9. Alastair Wilcox
    Publication date:
    September 2020

    In 2019, Citizens Advice Scotland (CAS) commissioned research to ascertain consumers’ views on and experiences of the gas and electricity distribution networks in Scotland, and their priorities for future distribution network investment. We also explored the attitudes of consumers in Scotland towards some of the potential changes in electricity use that may be required as the energy system evolves to support Scottish and UK Government climate change targets, and consumers' understanding and opinions of some of the technologies that are envisaged to aid the energy transition. In addition, we explored consumers’ views on a potential increase in the electrification of heat in Scotland, and their enthusiasm for and opinions of future opportunities to provide flexibility to their electricity distribution network operator.

    This report summarises the results of our research and considers how Scotland’s gas and electricity distribution networks might be able to help redefine consumers’ relationship with the energy system in support of Scottish and UK Government climate change policies. It is published alongside a summary of its key findings and the final report compiled by our research partner, Accent.

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  10. Debbie Horne
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcome the opportunity to contribute to the Spending Review process and provide our insight and data. Protecting and maximising household incomes and averting mass unemployment are the essential foundations on which the Spending Review in this time of COVID-19 must be built. The Government can do this by committing to the following actions;

    • Implementing targeted job protection initiatives to avert unemployment,
    • Strengthening the Universal Credit safety net by ensuring level of payments are maintained at least at current levels,
    • Making Universal Credit work for those in work.

  11. Kyle Scott
    Publication date:
    September 2020

    In early 2020, Citizens Advice Scotland (CAS) commissioned Ipsos MORI to undertake exploratory research on the impact of Brexit on individuals, businesses and communities across Scotland. The findings of this research will assist CAS in understanding the future potential advice and support needs of Scottish communities

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  12. Ruth Mendel
    Publication date:
    September 2020

    Citizens Advice Scotland has responded to the consultation on proposed guidance for firms on the fair treatment of vulnerable consumers. We are pleased to see the continued commitment by the FCA to protecting vulnerable consumers.

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  13. Response to Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the opportunity to comment on the draft regulations. CAS warmly welcomes the introduction of the Scottish Child Payment (SCP), which is an excellent example of imaginative use of Scotland’s devolved social security powers to provide much-needed support to Scotland’s citizens. Scotland’s CAB network regularly advises clients who have required crisis support from the Scottish Welfare Fund or food banks due to their social security entitlements not being adequate to pay for essential costs. The Scottish Child Payment promises to be an effective tool for reducing child poverty in Scotland.

  14. Creating a framework for robust consumer protection in the energy efficiency and renewable retrofit sector
    Publication date:
    September 2020
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  15. Stage 2 consideration briefing
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the Bill, which provides an opportunity to make minor amendments to address issues which have been identified since the passage of the Social Security (Scotland) Act 2018, including making provision for the introduction of the Scottish Child Payment. CAS welcomes the amendments brought at Stage 2, which cover a number of further areas which CAS and others identified in evidence at Stage 1.

  16. Tracey Reilly
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) has responded to the Equalities and Human Rights Committee’s inquiry into the impacts of COVID-19.

  17. Open Government Partnership: Report on work by CAS
    Publication date:
    August 2020

    Earlier this year CAS undertook to research how accountable public services in Scotland are. This report presents the findings of that work. 

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  18. Publication date:
    August 2020

    Impact report on 10 years of the Armed Services Advice Project (ASAP).

  19. Scottish Campaign on Rights to Social Security Report
    Publication date:
    August 2020

    A fundamental review of disability assistance in Scotland must be initiated by the Scottish Government during the next parliament, according to a coalition of organisations campaigning for a long-term improvements to social security for disabled people. 

    Following the devolution of powers over disability and ill-health benefits to the Scottish Government, the Scottish Campaign on Rights to Social Security, has launched its long-term vision for disability assistance in Scotland. 

  20. Michael O'Brien
    Publication date:
    August 2020

    Scotland has redefined fuel poverty and set targets towards its eradication by 2040. The Warm Home Discount scheme exists, by definition, to support fuel poor households and fuel poverty risk groups. This report examines the effectiveness of Warm Home Discount in the context of the new fuel poverty definition in Scotland.

    'Mind the Fuel Poverty Gap' sets the policy context around the key issues, provides insight into research conducted by Changeworks for CAS, and makes a series of recommendations. 

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