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Publications

  1. Scottish Parliament Economy, Energy and Fair Work Committee Inquiry
    Rob Gowans
    Publication date:
    September 2018

    CAS supported the devolution of employment programmes, as it represents the opportunity to provide schemes that more effectively support long-term unemployed people into work, based on the positive employability programmes already existing in Scotland.

  2. Eilidh McIvor & Olive Hill
    Publication date:
    September 2018

    Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the impact of deductions from Universal Credit payments.

  3. Christine Lang
    Publication date:
    August 2018

    Citizens Advice Scotland received 268 responses to the Patient Advice and Support Service (PASS) client feedback survey between 1st April 2017 and 31st March 2018.  Client satisfaction is high with 98% of respondents stating that they were either very satisfied (84%) or satisfied (14%) with the service.

    Spotlight:
  4. Digital access for consumers only using smartphones to access the internet
    Adam Milne & Keith Dryburgh
    Publication date:
    August 2018

     

    Some people can only access the internet through their smartphone. When CAS surveyed clients, we found that this was the case for more than 1 in 10 respondents - 20% of all respondents who said they used the internet at all.

     This report looks in more detail at these consumers, analysing their characteristics and assessing their digital access and skills.

  5. CAS Research Team
    Publication date:
    August 2018

    Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2017 including comparison to SIMD data.

  6. CAS Research Team
    Publication date:
    August 2018

    Briefing on paid staff and volunteers; types of services provided to compliment the generalist service; client financial gains; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  7. Scottish Parliament Social Security Committee inquiry
    Rob Gowans and Olive Hill
    Publication date:
    August 2018

    In 2017/18, Scotland’s CAB network provided advice on 19,047 issues related to Universal Credit (UC), which by the end of the period had only been rolled out to around half of Scotland’s local authority areas. Additionally, CAB advised clients on 10,562 Working Tax Credit and 11,499 Child Tax Credit issues, which are the main in-work benefits that will be replaced by UC.

  8. Social Security Advisory Committee consultation
    Olive Hill and Rob Gowans
    Publication date:
    August 2018

    Citizens Advice Scotland (CAS) have already stated that we believe that further roll out and managed migration of UC should be paused until the many issues affecting our clients have been resolved. We note that the intention is to start migration on a small scale from January 2019 before ramping up volumes once process has been tested. While CAS welcomes the changes that have been made to UC during roll out it is clear that there are still issues to be resolved. To proceed with managed migration before resolving all the issues will negatively impact a significant number of people.

  9. Issues brought to the Citizens Advice Network in Scotland 2016-17
    Publication date:
    August 2018

    The Energy Advice in Detail report provides an annual assessment of the energy issues clients of the Citizens Advice network in Scotland sought assistance with, and places those within a wider policy context.

  10. David Moyes & Kate Morrison
    Publication date:
    August 2018

    Mains gas is both the cheapest means to heat homes and the most common heating fuel in Scotland, England and Wales. However many people, particularly in certain areas and demographics, do not have access to, or do not make use of, mains gas for heating their home.

  11. Consumers and Scottish climate change policy
    Dr Jamie Stewart
    Publication date:
    August 2018

    The report is based on research carried out by Changeworks and Hilliam Research on behalf of CAS. CAS commissioned the research understand the implications for consumers of energy and climate change policy in Scotland, and provides analysis of the Scottish Government’s new Climate Change Plan and Energy Strategy. In particular, we sought to understand the type of behaviour changes that could be expected of consumers as a result of these policies, and the steps being taken by the Scottish Government and others to facilitate these changes. 

  12. Energy networks in Scotland and their changing role with consumers
    Jamie Stewart
    Publication date:
    August 2018

    Today Citizens Advice Scotland is publishing our latest report ‘Pylons, Pipes and People: Energy networks in Scotland and their changing role with consumers’.

    In late 2017 we commissioned the Centre for Sustainable Energy (CSE) and Changeworks to undertake a research study into the energy distribution network companies operating in Scotland. This study’s particular focus was to explore how these companies currently support consumers and how their role in Scotland can and should change to ensure that consumers, and particularly vulnerable consumers, are most effectively supported as our energy system transforms.

  13. Ruth Mendel
    Publication date:
    August 2018

    Citizens Advice Scotland provided evidence to HM Treasury's pre-paid funeral plans: call for evidence. We focused on the importance of ensuring consumers were both fully informed and protected from harm.

  14. Craig Salter
    Publication date:
    July 2018

    The social rented sector plays a fundamental role in providing genuinely affordable housing. High quality, energy efficient social housing is vital to Scotland’s communities. Scottish Government data shows that the energy efficiency of housing in the social rented sector has improved over recent years. However, while there have been some reductions in fuel poverty in this sector, the number of households in fuel poverty remains stubbornly high and greater than the national fuel poverty rate.

    Spotlight:
  15. Craig Salter
    Publication date:
    July 2018

    This publication sets out Citizens Advice Scotland's detailed response to the Scottish Government's consultation on the route map for its Energy Efficient Scotland programme. 

  16. Kristin Hartman
    Publication date:
    July 2018

    Citizens Advice Scotland conducted research into the use of postal services by Scottish SMEs - looking specifically at whether they have access to a meaningful choice of postal products, services and providers. We also wanted to find out if the current postal market is meeting the needs of Scottish SMEs or if any changes are required to improve the products and services available to these consumers.  

  17. Ruth Mendel
    Publication date:
    July 2018

    Citizens Advice Scotland responded to Financial Conduct Authority's Discussion Paper on Rent to Own, answering questions about 'What alternative solutions could there be to address harm from high prices?' and 'What issues should the Financial Conduct Authority should take into account in carrying out further work on a price‑cap'

    Spotlight:
  18. Public Accounts Committee inquiry
    Olive Hill
    Publication date:
    July 2018

    CAS published the Learning from Testing Times evidence report which looked in detail at the experience of the first year of Universal Credit roll out through citizens advice bureaux feedback. There have been a few welcome changes since then, e.g. removal of the seven day waiting period, which have ameliorated some aspects of the negative impacts. However cases currently being handled by bureaux show a range of issues causing difficulties for clients.

  19. Modernising Consumer Markets
    Gail Walker
    Publication date:
    July 2018

    CAS welcomes the Consumer Green Paper and a stronger push by the UK government for greater simplicity, transparency and fairness for those that purchase and use goods and services.

  20. Nina Ballantyne
    Publication date:
    July 2018

    We all use energy, post and water services and Citizens Advice Scotland (CAS) is the independent advocate for consumers’ interests in these sectors. We work with governments, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.

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