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Publications

  1. Michael O'Brien and Alastair Wilcox
    Publication date:
    October 2020

    Complex metering arrangements are found in significant numbers across both the Scottish electricity network distribution licence areas. Our advocacy on behalf of consumers in Scotland with non-E7 restricted meters is informed by the evidence of our network, where consumer detriment and problems with market access are commonly reported. CAS strongly supports the extension of SLC22G, but our response makes further recommendations to Ofgem which we believe require consideration if the extended market intervention is to be effective. 

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  2. Debbie Horne, Jemiel Benson
    Publication date:
    September 2020

    In 2018-19, the Citizens Advice network helped over 270,000 clients in Scotland with almost 750,000 advice issues. With support from the network, clients had financial gains of over £131 million and our self-help website Advice in Scotland received approximately 3.7 million views. 

    The Citizens Advice network dealt with 110,439 debt issues around half of which were government or local authority debts. Advisers gave advice regarding benefit related debt problems, our main UK wide government debt issue on 5,557 occasions.

  3. Alastair Wilcox
    Publication date:
    September 2020

    In 2019, Citizens Advice Scotland (CAS) commissioned research to ascertain consumers’ views on and experiences of the gas and electricity distribution networks in Scotland, and their priorities for future distribution network investment. We also explored the attitudes of consumers in Scotland towards some of the potential changes in electricity use that may be required as the energy system evolves to support Scottish and UK Government climate change targets, and consumers' understanding and opinions of some of the technologies that are envisaged to aid the energy transition. In addition, we explored consumers’ views on a potential increase in the electrification of heat in Scotland, and their enthusiasm for and opinions of future opportunities to provide flexibility to their electricity distribution network operator.

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  4. Kyle Scott
    Publication date:
    September 2020

    In early 2020, Citizens Advice Scotland (CAS) commissioned Ipsos MORI to undertake exploratory research on the impact of Brexit on individuals, businesses and communities across Scotland. The findings of this research will assist CAS in understanding the future potential advice and support needs of Scottish communities

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  5. Ruth Mendel
    Publication date:
    September 2020

    Citizens Advice Scotland has responded to the consultation on proposed guidance for firms on the fair treatment of vulnerable consumers. We are pleased to see the continued commitment by the FCA to protecting vulnerable consumers.

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  6. Response to Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the opportunity to comment on the draft regulations. CAS warmly welcomes the introduction of the Scottish Child Payment (SCP), which is an excellent example of imaginative use of Scotland’s devolved social security powers to provide much-needed support to Scotland’s citizens. Scotland’s CAB network regularly advises clients who have required crisis support from the Scottish Welfare Fund or food banks due to their social security entitlements not being adequate to pay for essential costs. The Scottish Child Payment promises to be an effective tool for reducing child poverty in Scotland.

  7. Creating a framework for robust consumer protection in the energy efficiency and renewable retrofit sector
    Publication date:
    September 2020
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  8. Stage 2 consideration briefing
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the Bill, which provides an opportunity to make minor amendments to address issues which have been identified since the passage of the Social Security (Scotland) Act 2018, including making provision for the introduction of the Scottish Child Payment. CAS welcomes the amendments brought at Stage 2, which cover a number of further areas which CAS and others identified in evidence at Stage 1.

  9. Tracey Reilly
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) has responded to the Equalities and Human Rights Committee’s inquiry into the impacts of COVID-19.

  10. Open Government Partnership: Report on work by CAS
    Publication date:
    August 2020

    Earlier this year CAS undertook to research how accountable public services in Scotland are. This report presents the findings of that work. 

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  11. Publication date:
    August 2020

    Impact report on 10 years of the Armed Services Advice Project (ASAP).

  12. Scottish Campaign on Rights to Social Security Report
    Publication date:
    August 2020

    A fundamental review of disability assistance in Scotland must be initiated by the Scottish Government during the next parliament, according to a coalition of organisations campaigning for a long-term improvements to social security for disabled people. 

    Following the devolution of powers over disability and ill-health benefits to the Scottish Government, the Scottish Campaign on Rights to Social Security, has launched its long-term vision for disability assistance in Scotland. 

  13. Michael O'Brien
    Publication date:
    August 2020

    Scotland has redefined fuel poverty and set targets towards its eradication by 2040. The Warm Home Discount scheme exists, by definition, to support fuel poor households and fuel poverty risk groups. This report examines the effectiveness of Warm Home Discount in the context of the new fuel poverty definition in Scotland. 

     'Mind the Fuel Poverty Gap' sets the policy context around the key issues, provides insight into research conducted by Changeworks for CAS, and makes a series of recommendations. 

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  14. Publication date:
    July 2020

    The survey was commissioned by CAS and carried out and designed by Mark Diffley Consultancy and Research Ltd.

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  15. Emily Rice
    Publication date:
    July 2020

    Scotland has set some of the most determined climate goals in the world, and home energy efficiency has a large role to play in Scotland’s transition to a low or no carbon society.

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  16. Michael O'Brien and Aoife Deery
    Publication date:
    July 2020

    CAS welcomes the opportunity to respond to the Just Transition Commission call for evidence. Meeting Scotland’s climate change targets will require significant buy-in from citizens to move away from high-carbon forms of heating and water/sewerage service provision. CAS is calling for the least resilient households to be protected in this transition, such as those in vulnerable circumstances, or those excluded by the cost of low-carbon technologies.

  17. Treasury Select Committee inquiry
    Rob Gowans
    Publication date:
    June 2020

    Citizens Advice Scotland (CAS) welcomed the creation of the Coronavirus Job Retention Scheme (CJRS) and Self-employment Income Support Scheme (SEISS): timely responses which protected incomes and prevented many jobs being lost. There are some gaps in the schemes, together with some misuse or non-use of the CJRS by employers, which have caused detriment to workers.

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  18. Publication date:
    June 2020

    During COVID-19, Citizens Advice Scotland has been gathering information from Citizens Advice bureaux and our online advice website on how the pandemic has affected people across the country.

    In particular, our weekly and monthly data reports track changes in the type of advice people are seeking.

  19. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  20. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about ending a relationship when you've been living together. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

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