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Publications

  1. Publication date:
    August 2019
    Spotlight:
  2. Eilidh McIvor
    Publication date:
    August 2019

    CAS is pleased to respond to the consultation on the proposed Fair Rents (Scotland) Bill. This Bill aims to protect private sector tenants by limiting rent increases and by increasing the availability of information about rent levels across Scotland.

    Spotlight:
  3. Christine Lang
    Publication date:
    July 2019

    Citizens Advice Scotland delivers free, independent, confidential advice and support for patients of the NHS in Scotland through the Patient Advice and Support Service (PASS). 

    Spotlight:
  4. Christine Lang
    Publication date:
    July 2019

    Citizens Advice Scotland received 232 responses to the Patient Advice and Support Service (PASS) client feedback survey between 1st April 2018 and 31st March 2019.  Client satisfaction is high with 96% of respondents stating that they were either very satisfied (86%) or satisfied (10%) with the service.

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  5. Mike Holmyard
    Publication date:
    June 2019

    CAS has responded to the Money and Pensions Service listening document.

  6. June 2019
    Emma Grant McColm
    Publication date:
    June 2019

    This is CAS's response to the Scottish Government's consultation on the Energy Efficient Scotland programme.

    Energy Efficient Scotland (EES) is an ambitious Scottish Government programme which aims to improve the energy efficiency of Scotland’s housing stock over the next 20 years in a bid to reduce carbon emissions and fuel poverty. One of the proposed strands of the programme is the regulation of minimum standards of energy efficiency in both rented and owner occupied domestic properties. This would take the form of mandatory Energy Performance Certificate (EPC) standards to be achieved by respective sectors by a target date. This consultation seeks views on whether the Scottish Government should bring forward the date for all owner occupied homes to be EPC Band C or above by 2030, where technically feasible and cost effective. It also seeks views on the implementation of regulations for the private rented sector.

    The accompanying research report summarises the results of an omnibus survey that we commissioned in March 2019. The aim was to: better understand levels of awareness about EPCs; what homeowners are currently doing, if anything, to upgrade the energy efficiency of their homes; what would motivate homeowners to install more energy efficiency measures; and how Scottish homeowners and renters feel about potential regulation of energy efficiency.

  7. June 2019
    Jamie Stewart
    Publication date:
    June 2019

    This is CAS's response to the Scottish Government's consultation on the future of low carbon heat for off-gas buildings.

  8. Jamie Stewart
    Publication date:
    June 2019

    This report details the energy issues advised on by the Citizens Advice network in Scotland in 2017-18.
    The data shows that of the three main strands of the network, the majority of energy-related advice
    in Scotland continues to be provided by Scottish Citizens Advice Bureaux, accounting for 92% of the advice provided
    in 2017-18.

    This reflects the complementary nature of the Citizens Advice network which in 2017-18 included:

    • Citizens Advice Bureaux which primarily provide advice on complex interrelated issues;
    • the Extra Help Unit undertakes specialist case work on behalf of vulnerable consumers, often in urgent need of assistance; and
    • the Citizens Advice Consumer Service has a statutory remit to deliver first tier advice.

    In 2017-18, a total of 41,233 energy issues were advised on across the whole Citizens Advice network in Scotland.

    Spotlight:
  9. Publication date:
    June 2019

    CAS Financial Statements for year ended 31st March 2018.

  10. Low Pay Commission consultation
    Rob Gowans
    Publication date:
    June 2019

    Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the consultation. In 2017-18, Scotland’s CAB network advised clients on a total of 47,254 issues related to employment. Of those, the largest proportion related to Pay and Entitlements (13,697), with Scottish CAB advising clients on 454 issues specifically related to the National Minimum Wage or National Living Wage.

    Spotlight:
  11. Eilidh McIvor & Derek Young
    Publication date:
    June 2019

    Briefing prepared for all Scottish MPs ahead of a Westminster Hall debate on Universal Credit and debt.

  12. Publication date:
    June 2019

    Issue of 1 of the Citizens Advice network in Scotland magazine

  13. Scottish Government consultation
    Rob Gowans
    Publication date:
    May 2019

    Citizens Advice Scotland (CAS) supports the Scottish Government's ‘safe and secure transition’ approach, but would like to see commitments to a number of short and long-term improvements to Disability Assistance, once it replaces PIP, Attendance Allowance and DLA.

  14. The impact of increasing reliance on digital technologies in social protection systems.
    Social Policy Team
    Publication date:
    May 2019

    The United Nations Special Rapporteur on extreme poverty and human rights, Philip Alston, is preparing a thematic report to the UN General Assembly on the human rights impacts, especially on those living in poverty, of the introduction of digital technologies in the implementation of national social protection systems. CAS has responded to the call for submissions on this theme. 

  15. Eilidh McIvor
    Publication date:
    May 2019

    Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the barriers to maintaining Universal Credit claims online.

  16. Ruth Mendel
    Publication date:
    May 2019

    CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.

  17. CAS responds to new Commission's call for evidence
    Jamie Stewart
    Publication date:
    May 2019

    The Scottish Government has established the Infrastructure Commission for Scotland to provide independent, informed advice on the creation of a 30-year infrastructure strategy to meet the country’s future economic growth and societal needs. To support this, the Commission issued a call for evidence

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  18. Derek Young
    Publication date:
    May 2019

    Citizens Advice Scotland has responded to a consultation on the use of Protected Trust Deeds (PTDs)

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  19. Eilidh McIvor
    Publication date:
    April 2019

    CAS welcomes the opportunity to respond to the Scottish Government’s consultation on local connection and intentionality. In 2017/2018, CAB advised on 9,700 issues relating to homelessness. 2,189 of these issues were related to homeless assessments, processes and procedures, including the local connection and intentionality rules.

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  20. Eilidh McIvor
    Publication date:
    April 2019

    CAS welcomes the opportunity to respond to the Work and Pensions Committee's on-going inquiry into Universal Credit.

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