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Publications

  1. Publication date:
    April 2012

    A brief introduction to the Patients Advice and Support Service. 

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  2. Publication date:
    April 2012

    A poster to be used to advertise the Patient Advice and Support Service (PASS)

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  3. Keith Dryburgh
    Publication date:
    March 2012

    Submission from Citizens Advice Scotland to the Ministry of Justice consultation on charging fees for employment tribunals

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  4. Keith Dryburgh
    Publication date:
    February 2012

    The recession has a created a situation in which poor employment practices are more common. Based on case evidence from citizens advice bureaux, which shows numerous examples of poor employer behaviour, this report argues that it is in the interests of both employees and good employers that a Fair Employment Commission be establised to help enforce employment rights and responsibilities.

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  5. the impact of the IB/ESA migration on Scotland's people, communites, and services
    Keith Dryburgh
    Publication date:
    February 2012

    A report into the effect of the migration from Incapacity Benefit to Employment Support Allowance on Scotland's claimants

  6. Lyndsay Russell
    Publication date:
    February 2012

    In January 2012 CAS coordinated a national campaign event called Big Energy Week. The aim was to encourage Scottish consumers to check their energy tariffs and their entitlement to free insulation and assistance with their energy bills.

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  7. Publication date:
    February 2012

    A briefing to Scottish MPs for the Westminster Hall Debate on the ESA Work Capability Assessment, 1st February 2011.

  8. Sarah Beattie-Smith
    Publication date:
    February 2012

    Submission from Citizens Advice Scotland to the UK Government Insolvency Service consultation on Bank Accounts for Bankrupts.

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  9. Matt Lancashire
    Publication date:
    February 2012

    The key priority areas for citizens advice bureau clients primarily relate to the work of the OFT in the consumer credit and financial products markets. This response outlines the areas of work which we would like to see the OFT continue as priorities, and highlights areas of concern for further consideration by the OFT.

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  10. Publication date:
    January 2012
  11. Keith Dryburgh and Matt Lancashire
    Publication date:
    January 2012

    A briefing to Scottish MPs on the seven amendments to the Welfare Reform Bill brought forward and passed by the House of Lords prior to the Westminster debate on the 1st February 2012. The briefing looks at the negative impact of the bill on the people, society and economy of Scotland, and discusses ways in which the proposed amendments would decrease these impacts.

  12. Alizeh Hussain
    Publication date:
    December 2011

    In response to Members' Debate in the Scottish Parliament on 16 December 2010.

  13. Keith Dryburgh
    Publication date:
    December 2011

    Advice in Scotland 2010/11 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country. 

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  14. Problems with delivery of online purchases to consumers in remote and rural Scotland
    Sarah Beattie-Smith
    Publication date:
    December 2011

    This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.

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  15. Publication date:
    December 2011

    Citizens advice bureaux advised on 25,769 new legal issues in 2010/11; an increase of 7% on the previous year. Additionally, bureaux reported a significant increase in the assistance they are providing in benefit appeals, helping clients to complete over 12,000 welfare tribunal documents, and representing clients at 3,312 welfare tribunals(an annual increase of 58%). CAS welcomes the opportunity to respond to this consultation on the creation of a Scottish Civil Justice Council.

     

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  16. Publication date:
    November 2011

    This the fourth in our series of briefing sheets based on the report Being Young Being Heard, and focuses on specific issues that young people are facing in regards to employment - particularly in the current economic climate.

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  17. Keith Dryburgh
    Publication date:
    October 2011

    Submission from Citizens Advice Scotland to the Infrastructure & Capital Investment Committee: Scrutiny of the Scottish Government’s Spending Review 2011 and Draft Budget 2012-13

     

  18. Keith Dryburgh
    Publication date:
    October 2011

    Submission from Citizens Advice Scotland to the Local Government and Regeneration Committee Scrutiny of the Scottish Government’s Spending Review 2011 and Draft Budget 2012-13

  19. Matt Lancashire
    Publication date:
    October 2011

    Crisis Loans and Community Care Grants are to be devolved to Scotland. This response to the consultation advised Scottish Government how successor arrangements might operate in Scotland.

     

  20. Keith Dryburgh
    Publication date:
    October 2011

    Submission from Citizens Advice Scotland to the Justice Committee: Scrutiny of the Scottish Government's Spending Review 2011 and Draft Budget 2012-13

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