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Advice in Scotland 2016-17

A summary of evidence gathered by Citizens Advice Bureau about their work.

During 2016-17 Citizens Advice Bureaux supported almost 275,000 clients across Scotland with over 930,000 advice needs, none of which could have been achieved without the almost 2,400 volunteers and 938 paid staff.  If standard opening hours are used as a benchmark, that would imply that one advice query is dealt with every 19 seconds!  

The 'Advice in Scotland 2016-17' report provides all the detail, while the briefing paper covers the highlights.

CAS Research Team
Publication date
November 2017
Publication type