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Good practice guide: Holistic support for energy consumers who self disconnect from their prepayment meters

Citizens Advice and Citizens Advice Scotland has produced this guide for organisations supporting PPM users. It sets out 5 key support areas and how these can be tailored to PPM users. Organisations should use these guidelines to ensure they are providing appropriate and effective support to PPM users, both in-house and through partnership work.

Publication date
November 2017
Publication type