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Publications

  1. Citizens Advice Scotland
    Publication date:
    February 2019

    A summary of evidence gathered by the Citizens Advice network in Scotland about their work.

  2. Rebecca Millar
    Publication date:
    February 2019

    Citizens Advice Scotland has responded to SEPA’s draft water supply and wastewater sector plan.

    Spotlight:
  3. Citizens Advice Scotland
    Publication date:
    February 2019

    This is the Annual Report for Citizens Advice Scotland for the 2017-18 financial year.

  4. Jamie Stewart
    Publication date:
    February 2019

    Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. We work with government, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.

    CAS is the Scottish consumer advocate on energy network issues. Although separate organisations, we work closely with Citizens Advice England and Wales in this area. Our response below focuses on Scottish specific points which we believe are important considerations for the TCR.


    Spotlight:
  5. Evidence to the Scottish Parliament Social Security Committee
    Rob Gowans
    Publication date:
    January 2019

    The Social Security Charter has the potential to improve the experience of using the social security system for people who need support from it. CAS broadly welcomes the content of the draft Charter. It is essential that these commitments are embedded into the system in practice, and go beyond ‘words on a page’.

  6. Ruth Mendel
    Publication date:
    January 2019

    CAS responded to a Financial Conduct Authority (FCA) consultation to support their proposed cap on rent-to-own stores, e.g. Brighthouse.

     

    Spotlight:
  7. Marcus Wilson
    Publication date:
    January 2019

    CAS responded to the UK Parliament's Business, Energy and Industrial Strategy Committee energy efficiency inquiry.

  8. Ruth Mendel
    Publication date:
    January 2019

    CAS responded to the CMA's Funeral Market consultation. 

    Spotlight:
  9. A report for Citizens Advice Scotland by Sarah O'Neill Consulting
    Sarah O'Neill
    Publication date:
    December 2018

    Sarah O’Neill Consulting was commissioned by Citizens Advice Scotland (CAS) to carry out research into the role of the Citizens Advice Bureau (CAB) service within the legal advice/access to justice landscape in Scotland.

    The purpose of the research was to describe and explore:
    > the nature and extent of the role of the CAB service in Scotland within the legal advice/legal services landscape, in dealing with and resolving people’s civil justice problems.
    > the quality assurance arrangements which are in place for the training and regulation/accreditation of CAB advisers and court/tribunal representatives.
    > the benefits which the work done by the CAB service in Scotland brings in terms of both the wider public interest and for consumers, including a focus on early resolution/ prevention of escalation of problems.

    The report found that the CAB service in Scotland plays a key role within the access to justice landscape, at all stages of a client’s ‘journey’. Hundreds of thousands of people who experience civil justice problems are reliant on its services to obtain access to justice. Bureaux provide vital support to clients who are often vulnerable, and who would find it difficult to access the same level of advice and support elsewhere. The entire justice system is therefore heavily dependent on the services which they offer.

    In the words of one bureau manager: ‘if we didn’t exist, I think you would need to invent us’.

    Spotlight:
  10. Publication date:
    December 2018
  11. Publication date:
    December 2018

    CAS has published its 2019/20 workplan which is open for consultation until 25 January 2019.

  12. Scottish Government consultation
    Rob Gowans
    Publication date:
    December 2018

    Citizens Advice Scotland (CAS) supports the introduction of the Young Carer Grant, which is the first entirely new benefit to be created under powers devolved in the Scotland Act 2016. Young carers in full-time education currently are ineligible for support from Carer’s Allowance, but as is recognised from evidence in the consultation document, they face a range of issues as a result of their caring role at a critical time of transition in their lives.

  13. Findings from the Citizens Advice Scotland national survey on food affordability, access and availability
    Linda Hutton
    Publication date:
    December 2018

    The Citizens Advice Network sought to better understand the day-to-day realities that people in Scotland face when bringing food to the table. In order to achieve this, a survey was launched via both Citizens Advice Bureaux and media platforms (social and traditional). Ultimately, over 2,650 people living in Scotland took the time to complete the survey.

    Spotlight:
  14. Finding solutions for the people ripped off by HELMS
    Publication date:
    November 2018

    The Green Deal was a UK Government scheme which enabled consumers to borrow money to pay for energy saving home improvements. Citizens Advice Scotland is raising concerns over the practices of one Green Deal supplier – Home Energy and Lifestyle Management Systems (HELMS). 

  15. Ruth Mendel
    Publication date:
    November 2018

    Citizens Advice Scotland responded to the Scottish Government consultation on Draft Statutory Guidance on Funeral Costs.

     

    Spotlight:
  16. CAS, Money Advice Scotland and StepChange joint briefing
    Mike Holmyard and Rob Gowans
    Publication date:
    November 2018

    Citizens Advice Scotland, Money Advice Scotland and StepChange believe that the prescriptive period for Council Tax arrears and reserved social security benefits and tax credit debt should be reduced from 20 years to five years. We support amendments which would remove the exemptions in the Bill for these debts.

    Spotlight:
  17. Scottish Parliament debate
    Rob Gowans
    Publication date:
    November 2018

    Based on CAB evidence, CAS highlighted three main areas of concern to MSPs ahead of the debate - Halt and Fix Universal Credit, rent arrears and social security, and the overall impact of the welfare reform programme since 2010.

  18. Period 1 October 2017 - 30 September 2018
    Claire Williams
    Publication date:
    October 2018

    Over the last project year we supported over 2,550 clients with over 12,500 new and repeat issues, achieving a client financial gain of over £2.3 million. A survey of clients showed that 93% rated the service as very good or good.

    The full report can be downloaded below. 

  19. Scottish government consultation on fraud in the social security system
    Rob Gowans
    Publication date:
    October 2018

    Whilst the Scottish social security system should make provision for the investigation of fraud, it is important that a clear distinction is drawn between intentional fraud and unintentional error, such as not reporting a change of circumstances unknowingly.

  20. Causes and Consequences for CAB Clients
    Rob Gowans
    Publication date:
    October 2018

    Advice in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues have declined. This report examines the reasons why this steady increase in rent arrears has occurred, as well as who is most likely to be affected. It also looks at how CAB clients cope with being behind on the rent, and how they have managed to escape rent arrears – if they have indeed managed to do so.  

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