You are here

Publications

  1. MPs will debate excess delivery charges at Westminster on 9 December 2020. CAS has campaigned on this issue for a number of years - read CAS's briefing to MPs here.
    Tracey Reilly
    Publication date:
    December 2020
    Spotlight:
  2. Gail Walker
    Publication date:
    November 2020

    Citizens Advice Scotland welcomes the opportunity to respond to WICS’ Strategic Review of Charges 2021-27: Draft Determination consultation.

    Spotlight:
  3. Publication date:
    November 2020

    We work on the issues that matter to our network’s clients and our member CAB. Our focus is on delivering advocacy drawn from the experience and insights of the Scottish Citizens Advice network, which is rooted in communities across the country. 

  4. Ruth Mendel
    Publication date:
    September 2020

    Citizens Advice Scotland has responded to the consultation on proposed guidance for firms on the fair treatment of vulnerable consumers. We are pleased to see the continued commitment by the FCA to protecting vulnerable consumers.

    Spotlight:
  5. Creating a framework for robust consumer protection in the energy efficiency and renewable retrofit sector
    Publication date:
    September 2020
    Spotlight:
  6. Open Government Partnership: Report on work by CAS
    Publication date:
    August 2020

    Earlier this year CAS undertook to research how accountable public services in Scotland are. This report presents the findings of that work. 

    Spotlight:
  7. Emily Rice
    Publication date:
    July 2020

    Scotland has set some of the most determined climate goals in the world, and home energy efficiency has a large role to play in Scotland’s transition to a low or no carbon society.

    Spotlight:
  8. Greg Thomas
    Publication date:
    June 2020

    This insight report presents the results of research undertaken by Social Market Research during January-March 2020 on the accessibility of the Post Office network and internet and telecoms market for older and disabled people in Scotland, with analysis and recommendations based on the research findings.

    Spotlight:
  9. Aoife Deery
    Publication date:
    June 2020

    Citizens Advice Scotland welcomes the opportunity to respond to this consultation. Above all, we want to ensure that a market framework improves outcomes for heat network consumers. We have been calling for heat network consumers to have access to the same rights and services afforded to customers of the regulated energy market for several years.

    Spotlight:
  10. Aoife Deery
    Publication date:
    May 2020

    CAS welcomes the opportunity to respond to this consultation.

    We want to ensure that the Heat Networks (Scotland) Bill delivers the best possible outcomes for heat network consumers, and gives parity with the rights and services afforded to consumers of the regulated energy market. Unfortunately we are aware of instances where heat network consumers have been disadvantaged due to the current unregulated nature of heat networks and are keen that this Bill works towards improving this as much as possible.

    Spotlight:
  11. Gail Walker
    Publication date:
    May 2020

    CAS welcomes the opportunity to respond to the Commission’s proposed measures to provide additional support to non-household organisations impacted by COVID-19. Our response focuses on key principles around stakeholder engagement within the non-household market and on ensuring that measures to support those impacted by COVID-19 are effective for both licenced providers and customers.

    Spotlight:
  12. Markets Team
    Publication date:
    April 2020

    CAS welcomes the ambition of the Scottish Government to bring every owner-occupied home in Scotland to Energy Performance Certificate (EPC) band C. This will not only increase the energy efficiency of Scotland’s housing stock, but also reduce carbon emissions and alleviate fuel poverty. We believe a warm, dry, energy efficient home that is affordable to heat should be the standard in Scotland, not a privilege.

    Spotlight:
  13. Citizens Advice Scotland
    Publication date:
    April 2020

    In its response to the Scottish Government's principles of charging for investment period 2021-27, Citizens Advice Scotland has called on the Scottish Government:

    • To commit to the principle of affordable charges for all
    • For responsive, robust and sustainable affordability policy that adequately protects low income households
    • To ensure debt recovery achieves a balance between revenue collection and consumer protection as part of Scottish Water's developing ethical framework and its work with local authorities
    Spotlight:
  14. Kyle Scott and Greg Thomas
    Publication date:
    April 2020
    Spotlight:
  15. Supporting individuals and communities using private water supplies to make informed treatment choices'
    Citizens Advice Scotland
    Publication date:
    April 2020

    Scotland is one of the first nations to sign up to the United Nations’ Sustainable Development Goals (SDGs). SDG 6.1 specifically targets “universal and equitable access to safe and affordable drinking water for all”. Scotland has a significant challenge in achieving this goal by 2030 for more than 190,000 people who are not served by the public supply.

    Spotlight:
  16. Citizens Advice Scotland
    Publication date:
    March 2020

    196,000 people in Scotland are not connected to the public water supply, and rely on a private supply for drinking water. Water quality in private supplies can be poor. Those responsible for the supply must cover the full burden and cost of ensuring that they are treated, monitored, and maintained correctly. The majority of private supplies are rural or remote rural.

  17. CAS
    Publication date:
    February 2020
    Spotlight:
  18. Water Policy Team
    Publication date:
    January 2020

    Citizens Advice Scotland is today publishing a new guide for how organisations can take the public with them when planning new building developments or other activities. Based on joint research carried out with Scottish Water and the Customer Forum, the CAS report captures the components of best practice community engagement, which we believe should be at the centre of organisations’ community engagement policy and practice.

    Spotlight:
  19. Emma Ash
    Publication date:
    December 2019

    CAS welcomes the proposals for ECO3. The ECO scheme has helped deliver energy efficiency measures to vulnerable consumers in two other phases and we were pleased to see that BEIS and Ofgem are expanding consumer protections in this third iteration. In particular, we are pleased to see the incorporation of Trustmark into ECO3 to certify suppliers.  

    Spotlight:
  20. Aoife Deery
    Publication date:
    December 2019

    Citizens Advice Scotland welcomes the opportunity to respond to this consultation. It is important that we recognise the role that all bodies and sectors have to play in achieving the new and ambitious climate change targets that were passed in the Climate Change Bill in September 2019. 


    It is, however, imperative that the Scottish Government properly supports public bodies to meet any new duties or roles. It is important that public bodies are able to continue to provide the same (or higher) standard of service to citizens without inadvertently or intentionally passing on the cost of achieving emissions reductions to the very citizens they are trying to support.

    Spotlight:

Pages