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Publications

  1. Jamie Stewart
    Publication date:
    August 2019

    The Markets and Systems policy team at Citizens Advice Scotland puts consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. We work with governments, regulators and business to put consumers first, designing policy and practice around their needs.

    Our advocacy work is evidence led and we use a combination of independent research and evidence from the Citizens Advice Network in Scotland to speak up for consumers.  

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  2. Mike Holmyard
    Publication date:
    August 2019

    CAS has responded to the Financial Ombudsman Service's consultation on its future funding. 

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  3. June 2019
    Emma Grant McColm
    Publication date:
    June 2019

    This is CAS's response to the Scottish Government's consultation on the Energy Efficient Scotland programme.

    Energy Efficient Scotland (EES) is an ambitious Scottish Government programme which aims to improve the energy efficiency of Scotland’s housing stock over the next 20 years in a bid to reduce carbon emissions and fuel poverty. One of the proposed strands of the programme is the regulation of minimum standards of energy efficiency in both rented and owner occupied domestic properties. This would take the form of mandatory Energy Performance Certificate (EPC) standards to be achieved by respective sectors by a target date. This consultation seeks views on whether the Scottish Government should bring forward the date for all owner occupied homes to be EPC Band C or above by 2030, where technically feasible and cost effective. It also seeks views on the implementation of regulations for the private rented sector.

    The accompanying research report summarises the results of an omnibus survey that we commissioned in March 2019. The aim was to: better understand levels of awareness about EPCs; what homeowners are currently doing, if anything, to upgrade the energy efficiency of their homes; what would motivate homeowners to install more energy efficiency measures; and how Scottish homeowners and renters feel about potential regulation of energy efficiency.

  4. June 2019
    Jamie Stewart
    Publication date:
    June 2019

    This is CAS's response to the Scottish Government's consultation on the future of low carbon heat for off-gas buildings.

  5. Jamie Stewart
    Publication date:
    June 2019

    This report details the energy issues advised on by the Citizens Advice network in Scotland in 2017-18.
    The data shows that of the three main strands of the network, the majority of energy-related advice
    in Scotland continues to be provided by Scottish Citizens Advice Bureaux, accounting for 92% of the advice provided
    in 2017-18.

    This reflects the complementary nature of the Citizens Advice network which in 2017-18 included:

    • Citizens Advice Bureaux which primarily provide advice on complex interrelated issues;
    • the Extra Help Unit undertakes specialist case work on behalf of vulnerable consumers, often in urgent need of assistance; and
    • the Citizens Advice Consumer Service has a statutory remit to deliver first tier advice.

    In 2017-18, a total of 41,233 energy issues were advised on across the whole Citizens Advice network in Scotland.

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  6. Ruth Mendel
    Publication date:
    May 2019

    CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.

  7. Rebecca Millar
    Publication date:
    February 2019

    Citizens Advice Scotland has responded to SEPA’s draft water supply and wastewater sector plan.

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  8. Jamie Stewart
    Publication date:
    February 2019

    Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. We work with government, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.

    CAS is the Scottish consumer advocate on energy network issues. Although separate organisations, we work closely with Citizens Advice England and Wales in this area. Our response below focuses on Scottish specific points which we believe are important considerations for the TCR.


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  9. Marcus Wilson
    Publication date:
    January 2019

    CAS responded to the UK Parliament's Business, Energy and Industrial Strategy Committee energy efficiency inquiry.

  10. Ruth Mendel
    Publication date:
    January 2019

    CAS responded to the CMA's Funeral Market consultation. 

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  11. Findings from the Citizens Advice Scotland national survey on food affordability, access and availability
    Linda Hutton
    Publication date:
    December 2018

    The Citizens Advice Network sought to better understand the day-to-day realities that people in Scotland face when bringing food to the table. In order to achieve this, a survey was launched via both Citizens Advice Bureaux and media platforms (social and traditional). Ultimately, over 2,650 people living in Scotland took the time to complete the survey.

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  12. Ruth Mendel
    Publication date:
    November 2018

    Citizens Advice Scotland responded to the Scottish Government consultation on Draft Statutory Guidance on Funeral Costs.

     

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  13. Rebecca Millar
    Publication date:
    October 2018

    Services that are essential for life, such as water and sewerage, should be affordable for all consumers.  CAS' latest research report takes a closer look at characteristics that may indicate whether or not a household will struggle to pay for water and sewerage charges. It also provides an analysis of various proxies that could be used to determine affordability, and at how additional financial support could be targeted towards households that need it most.

    The report found that:

    • Income is the most accurate indicator of whether or not a household is likely to find water and sewerage charges affordable.
    • 12% of households in Scotland spend more than 3% of their weekly income on their water and sewerage charges although not all receive additional financial support through available affordability mechanisms.
    • The current proxy used to provide financial relief, based on households being in receipt of Council Tax Reduction, is the most effective one that exists however, difficulties around more closely linking systems and data sets means that some households in need of additional support do not receive it. 
    • In the longer term, further research is necessary to identify how support could be more effectively targeted to all households that may struggle to pay.
  14. The potential for heating oil buying clubs in Highland Scotland
    Marcus Wilson
    Publication date:
    October 2018
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  15. Rebecca Millar
    Publication date:
    October 2018

    Citizens Advice Scotland (CAS) has provided feedback on the Scottish Government’s ‘Investing in and paying for your water services from 2021’ consultation.

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  16. Ruth Mendel
    Publication date:
    September 2018

    Citizen Advice Scotland responded to the Scottish Government Rural Economy and Connectivity's call for evidence - Transport (Scotland) Bill

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  17. Marcus Wilson
    Publication date:
    September 2018

    Citizens Advice Scotland responded to the Scottish Parliament's Economy, Energy and Fair Work committee's call for views on the Scottish Government's proposed Publicly Owned Energy Company.

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  18. Digital access for consumers only using smartphones to access the internet
    Adam Milne & Keith Dryburgh
    Publication date:
    August 2018

     

    Some people can only access the internet through their smartphone. When CAS surveyed clients, we found that this was the case for more than 1 in 10 respondents - 20% of all respondents who said they used the internet at all.

     This report looks in more detail at these consumers, analysing their characteristics and assessing their digital access and skills.

  19. Issues brought to the Citizens Advice Network in Scotland 2016-17
    Publication date:
    August 2018

    The Energy Advice in Detail report provides an annual assessment of the energy issues clients of the Citizens Advice network in Scotland sought assistance with, and places those within a wider policy context.

  20. David Moyes & Kate Morrison
    Publication date:
    August 2018

    Mains gas is both the cheapest means to heat homes and the most common heating fuel in Scotland, England and Wales. However many people, particularly in certain areas and demographics, do not have access to, or do not make use of, mains gas for heating their home.

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