Citizens Advice Scotland (CAS) has served as Scotland’s designated consumer advocacy body for postal services for the past 8 years. From 1 April 2022, this function will be transferred to Consumer Scotland. During our time as the consumer advocate, we have made sure that the voice of Scottish postal consumers has been heard by regulators and service providers alike. Our work has been focused on making postal services accessible and affordable for all consumers, no matter where they live, or what their income level or personal characteristics may be.
This briefing highlights the key issues facing postal market consumers in Scotland today.