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Publications

  1. Andrew Fraser
    Publication date:
    June 2021

    The Stronger Communities team has responded to Ofcom's call for inputs on it's review of postal regulation from 2022 onwards. 

    As the statutory advocate for postal consumers in Scotland, CAS believes that there are particular issues that need to be addressed during the review period that are affecting consumers and SMEs. This includes the affordability of services, the quality of service and the impact of location-based surcharging and refusal to deliver in the parcel market. 

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  2. Debbie Horne
    Publication date:
    November 2020

    CAS produced this data briefing alongside a policy briefing calling for the £20 a week increase to Universal Credit to be made permanent.

  3. Publication date:
    June 2020

    This submission addresses issues of low pay and employment practices.

  4. Rebecca King
    Publication date:
    May 2020

    CAS welcomes the opportunity to feed into the work of the Scottish Government's Advisory Group on Economic Recovery. Central to our view of how to stimulate economic growth post-COVID-19 is the principle of protecting household incomes and helping with the cost of living. 

  5. CAS supports principles of single enforcement body but warns it must be adequately resourced and resist centralisation
    Nina Ballantyne
    Publication date:
    January 2020

    Citizens Advice Bureaux across Scotland dealt with over 40,000 employment issues in 2018-19 alone, and recorded more than 300 detailed case studies related to employment. Employment advice is consistently one of our top five advice areas, and the advice categories “terms and conditions” and “pay and entitlements” are the most commonly recorded client inquiries. Between, 2016-17 and 2017-18, employment issues related to terms and conditions, and pay and entitlements grew slightly as a proportion of all employment issues we dealt with.  This Citizens Advice Scotland response is based on our previous research in this area and analysis of detailed case studies submitted by frontline advisers between April 2018 and September 2019[i].

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  6. CAS calls for better notice of shifts and shift cancellation
    Nina Ballantyne
    Publication date:
    January 2020

    Citizens Advice Scotland is publishing its response to a UK Government "Good Work Plan" consultation. This consultation looked at unfair one-sided flexible working practices, where the employer expects the worker to be flexible and respond to shift changes with no or little notice, while not reciprocating. In this response, CAS provides examples of workers suffering detriment as a result of one-sided flexibility and makes recommendations to address this.

  7. Low Pay Commission consultation
    Rob Gowans
    Publication date:
    June 2019

    Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the consultation. In 2017-18, Scotland’s CAB network advised clients on a total of 47,254 issues related to employment. Of those, the largest proportion related to Pay and Entitlements (13,697), with Scottish CAB advising clients on 454 issues specifically related to the National Minimum Wage or National Living Wage.

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  8. CAS responds to new Commission's call for evidence
    Jamie Stewart
    Publication date:
    May 2019

    The Scottish Government has established the Infrastructure Commission for Scotland to provide independent, informed advice on the creation of a 30-year infrastructure strategy to meet the country’s future economic growth and societal needs. To support this, the Commission issued a call for evidence

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  9. Scottish Parliament Economy, Energy and Fair Work Committee Inquiry
    Rob Gowans
    Publication date:
    September 2018

    CAS supported the devolution of employment programmes, as it represents the opportunity to provide schemes that more effectively support long-term unemployed people into work, based on the positive employability programmes already existing in Scotland.

  10. CAB Clients in Crisis
    Rhiannon Sims
    Publication date:
    July 2016

    On-going analysis of CAB case evidence over the last four years has shown that more and more bureaux clients are experiencing periods of no income, and are unable to afford essentials including food, gas and electricity to heat their homes, as well as priority payments such as rent. More worryingly still are the number of clients who present at bureaux having not eaten in a number of days. 

  11. "Measures to ensure the Scottish water and sewerage non-household retail market work well"
    Publication date:
    June 2016

    The Consumer Futures Unit's response to the Commission's consultation seeking views on measures to ensure the Scottish water and sewerage non-household retail market
    works well.

  12. Progress on parcel deliveries in Scotland 2012-2015
    David Moyes & Kate Morrison
    Publication date:
    September 2015

    The latest in a series of reports into problems faced by consumers in Scotland when shopping online, this reports charts the progress of delivery charges from 2012-2015.

  13. CAS submission to the Scottish Parliament Economy, Energy and Tourism Committee
    Rob Gowans
    Publication date:
    August 2015

    Scotland’s Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In 2014/15 clients sought advice on 50,625 new employment issues, a number that has been increasing in recent years. Additionally, citizens advice bureaux see first-hand the effects of in-work poverty, with a growing number of working clients seeking advice because they are struggling to pay for essentials. These twin problems – unfair employment practices and low paid jobs – represent a worrying trend in recent years and ones which CAS believes need to be addressed.

  14. Rob Gowans
    Publication date:
    December 2014

    Childcare in Scotland has moved up the political agenda in recent years with the Children and Young People (Scotland) Act 2014 extending the amount of free early education available for three and four year olds as well as looked-after two year olds, those in kinship care and those from workless households, from 475 to 600 hours per year.

  15. The Postcode Penalty: The Business Burden
    Rob Gowans
    Publication date:
    April 2014

    The Scottish CAB service has been campaigning on the issue of unfair delivery charges for the past four years.

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  16. The impact of benefit reforms, changes and cuts on people and families in Scotland
    Keith Dryburgh
    Publication date:
    March 2013

    In October 2011, Citizens Advice Scotland published a briefing entitled The Impact of  the Welfare Reform Bill on Scotland’s people and services. The briefing showed that  an estimated £2.5 billion would be taken out of the local economy in Scotland during  the lifetime of this Parliament and predicted what the impacts would be on people. 

  17. Lauren Wood
    Publication date:
    February 2013

    The Economy, Energy and Tourism Committee launched an enquiry into the issue of underemployment which CAS and Norma Philpott (Chief Executive of CARF) were invited to provide oral evidence to on the 23rd January.  This written evidence followed the oral session, reinforcing the arguments made on the day.

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  18. Citizens Advice Scotland briefing for MPs
    Publication date:
    January 2013

    Background

    The Welfare Benefits Up-rating Bill was announced following the Chancellor’s Autumn Statement in December. It will introduce a cap of 1% for three years from 2013/14 on most working-age benefits and tax credits.  MPs debate the Bill on Monday 21st January 2013.

  19. Energy issues brought to citizens advice bureaux in 2011/12
    Sarah Beattie-Smith
    Publication date:
    January 2013

    This report examines the types of issues on which clients sought advice with regards to their household energy in 2011/12. It also examines the client profile of people seeking help on such issues, thus allowing support to be targeted at the groups where it is most needed.

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  20. How some online retailers are disadvantaging Scottish consumers
    Sarah Beattie-Smith
    Publication date:
    December 2012

    Over 1 million Scots are being ‘routinely ripped off’ by unfair delivery charges because of where they live, according to new evidence published by Citizens Advice Scotland.

    By analysing over 3,000 customer complaints and over 500 online companies, we have uncovered a ‘postcode penalty’ that sees some Scots having to pay an average of nearly £19 extra when buying goods online. The problem does not just affect remote rural and island areas, but postcodes right across Scotland. It hits businesses as well as families.

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