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7 Sep 2016
Scheme to have a will drawn up by a solicitor in exchange for a donation to charity.
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1 Sep 2016
The Citizens Advice service across the UK has today published its latest ‘league table’ of complaints received about the different energy companies.
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31 Aug 2016
Author: Patrick Hogan, CAS Policy Officer
I wonder if we can, for a moment, cast our minds back to the year 1973.
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31 Aug 2016
People on lower incomes pay more than average costs for basic goods and services, according to new research published today by Citizens Advice Scotland.
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15 Aug 2016
HND Legal Services students from the New College Lanarkshire: Motherwell Campus have developed a legal guide for refugees, as part of a project in collaboration with the Crown Office’s Project Safe.
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15 Aug 2016
Citizens Advice Scotland welcomes order from Ofgem for energy companies to refund customers for overcharges, but says suppliers must take action to ensure that mistakes like this are not repeated in the future.
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9 Aug 2016
Citizens Advice Scotland has today published the findings of the external review that was carried out this summer into its governance structures.
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3 Aug 2016
The Consumer Futures Unit of Citizens Advice Scotland has welcomed today’s proposals from Ofgem, while arguing that more needs to be done to help people in fuel poverty.
Craig Salter, energy spokesperson said:
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29 Jul 2016
OFGEM has launched an investigation into SSE's pre-payment meter processes.
Craig Salter, Energy spokesman for our Consumer Futures unit, says:
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26 Jul 2016
Figures released by the Scottish Government today show that over 200,000 households have received emergency grants from the Scottish Welfare Fund in the last three years.
Susan McPhee, Head of Policy & Public Affairs at Citizens Advice Scotland, says:
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13 Jul 2016
Author: Rhiannon Sims, CAS Policy Officer
On the day Britain welcomes its new Prime Minister, Citizens Advice Scotland has published new evidence exposing the experiences of those in poverty and destitution in Scotland.
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13 Jul 2016
On the day Britain welcomes its new Prime Minister, Citizens Advice Scotland has published new evidence exposing the levels of poverty and destitution in Scotland.
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11 Jul 2016
The Consumer Futures Unit has launched a tender focusing on the impact and effectiveness of codes of practice in non-domestic water markets in other countries (including elsewhere in the UK), and in utilities and other (primarily regulated) industries in the UK, particularly in regard to their efficacy for consumers. The CFU will use the findings and recommendations from this research to inform our contribution and input to the work that the Scottish water industry is undertaking with stakeholders to develop a code of practice for the non-domestic water market.
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4 Jul 2016
Author: Fraser Sutherland, CAS Policy Officer
When saving money we all want to get a decent interest rate. What if I told you I knew a secret opportunity to invest in a new government backed forestry land protection scheme that guaranteed you a 20% return on your investment in just a year? Or a new way to put your pension savings to good use with a 100% risk free guaranteed stock exchange fund? Sounds good don’t they? The truth is they don’t exist and neither do the thousands of fake investments being pushed at Scots every year.
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24 Jun 2016
Your rights around work, claiming benefits and life in the UK won’t change unless new laws are passed. This will take time.
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24 Jun 2016
The Competition and Markets Authority has today (Friday) published the final report of its two-year Energy Markets Investigation, articulating issues around ensuring that the market works for all consumers fairly, transparency, and competitiveness in the market.
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16 Jun 2016
Author: Fraser Sutherland, CAS Policy Officer
How true is the old saying you wait half an hour for a bus and then three turn up at once? Well if you speak to consumers in large parts of rural and remote Scotland you find there often is only one bus a day never mind three.
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16 Jun 2016
Consumers across Scotland are facing challenges every day in just getting from A to B using local bus services, according to new research by 16 Scottish Citizens Advice Bureaux and Citizens Advice Scotland.
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9 Jun 2016
The Consumer Futures Unit invites you to register for our upcoming conference ‘Energy in Scotland – the Future for Consumers’ on 29th June.
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7 Jun 2016
Author - Rob Gowans, CAS Policy Officer
It’s been a long wait for Universal Credit to arrive. Much has been written about its delayed arrival, IT gremlins and various projections about winners and losers from the new system. Finally, with Universal Credit now live across Scotland, we’re able to see how it works for people who claim it – and there’s a number of practical challenges that need to be addressed.
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