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3 Feb 2016
A new report on funeral poverty by CAS has found funeral director and local authority costs should be more consistent and bereavement support more widely available.
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22 Jan 2016 For action by 18 Mar 2016
Citizens Advice Scotland and the Scottish Flooding Forum are inviting anyone who has been affected by flooding to participate in a short survey. We are keen to find out if flooding issues have affected the cost of your property insurance, and how.
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24 Dec 2015
Ofgem announced recently that it is fining Npower a record £26 million for multiple breaches of their energy licence conditions as well as the standards of conduct. The Extra Help Unit played a key part in collecting detailed evidence and analysis of poor customer service, which was provided to Ofgem's enforcement team throughout this process, including information and analysis about the issues consumers have been contacting the Extra Help Unit and Consumer Service about.
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14 Dec 2015
Citizens Advice Scotland has responded to the report by the Commission on Local Taxation, which has recommended an end to the Council Tax and its replacement by a fairer system.
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10 Dec 2015
Holyrood Must Use New Powers To Create Fairer Welfare System
Over a third of benefit claimants surveyed by Citizens Advice Scotland (CAS) in the last few months say they are ‘unable to get by’ on the income they receive, and regularly need the help of family, friends or foodbanks.
The figures are published today (Thursday) as CAS sets out its vision of how Scotland’s new social security system should work, after the devolution of significant new powers through the Scotland Bill.
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3 Dec 2015
ScottishPower’s Warm Home Discount Scheme 2015/2016 has now closed to new applicants.
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1 Dec 2015
From 6 April 2016, if you live in Scotland, some of your Income Tax will be paid to the Scottish Government. This is a change from the current system where all Income Tax is paid to the UK Government. HMRC will be contacting you shortly to check if you are a Scottish tax payer.
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25 Nov 2015
The Chancellor of the Exchequer has announced the UK Government’s Spending Review and Autumn Statement. It contains a number of changes to social security benefits. As has been widely reported, previously announced cuts to tax credits have been reversed (although not in their entirety), but the equivalent changes in Universal Credit remain. The Chancellor also announced changes to Housing Benefit, JSA and ESA.
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25 Nov 2015
Citizens Advice Scotland have responded to George Osborne's Autumn Statement
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4 Nov 2015
Citizens Advice Scotland has welcomed a report from the House of Commons Public Accounts Committee that calls on HMRC to produce a detailed plan setting out how and when it will provide an acceptable standard of customer service. In the first half of 2015, HMRC answered only 50% of the calls received by its contact centres.
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2 Nov 2015
Will Aid is a scheme to have a will drawn up by a solicitor in exchange for a donation to charity.
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25 Oct 2015
Citizens Advice Service in Scotland has today published new evidence showing how it has met the steep rise in consumer demand for energy advice over the last few years.
Since 2011, the number of instances in which we have issued energy advice has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.
Today, on the eve of this years Big Energy Savings Week, we publish two new reports, showing Energy Advice in Detail – one for 2013/14 and one for 2014/15.
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22 Oct 2015
Citizens Advice Scotland has welcomed Ian Duncan Smith’s announcement that benefit claimants will receive a ‘yellow card’ warning before having their benefits sanctioned. However the charity believes there are still many other flaws in the sanctions system, that it pushes many people into poverty, and that it still needs to be fully reviewed.
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19 Oct 2015 For action by 19 Oct 2015
Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
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8 Oct 2015
Citizens Advice Scotland has welcomed the Scottish Government’s new Private Housing (Tenancies) Bill, describing it as good news for tenants and landlords alike.
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2 Oct 2015
Over the last few months Skye & Lochalsh CAB's Sarah Morgan has researched and produced a report and catalogue of services on Mental Health Support in Skye and Lochalsh.
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15 Sep 2015
The Fair Enough? employment campaign may have finished back in February, but bureaux have continued to work on resources which are shared here for all CABs to use. They include, for the first time, campaign resources translated into non-English languages.
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8 Sep 2015
A new report published today (Tuesday) reveals that a million consumers in rural Scotland are still being hit by unfair delivery charges. The report is the latest in a long campaign by Citizens Advice Scotland (CAS), and comes on the day that MPs are due to debate the issue in the House of Commons.
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2 Sep 2015
Citizens Advice Scotland is today urging the Competition and Markets Authority to take firm action to protect energy customers in Scotland.
CAS will make the call while giving evidence this afternoon to the CMA in London on the plight of Scottish energy consumers. The charity says a higher proportion of Scots use pre-payment meters and electric heating compared with the rest of Britain, and so need more support.
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1 Sep 2015
Citizens Advice Scotland has welcomed some of the measures in today’s Legislative Programme, highlighting in particular three areas on which the charity has been specifically lobbying Ministers over the last few years.
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