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Publications

  1. Implementing the Smith Agreement: Civil protections and advice
    Publication date:
    March 2015
  2. The Confidence Code is a voluntary code of practice for domestic energy price comparison sites
    Jenni Lucas-Williams
    Publication date:
    February 2015

    The Citizens Advice Service welcomes the opportunity to respond to the consultation on Ofgem’s proposed drafting for the Confidence Code to reflect January 2015 policy changes.

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  3. Consultation response
    Xanthe Couture and Kate Morrison
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England and Wales, the Citizens Advice Service are pleased to respond to offer comments on the postal elements of Ofcom’s Draft Annual Plan 2015/16.

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  4. Citizens Advice, Citizens Advice Scotland and Consumer Council for Northern Ireland consultation response
    Xanthe Couture, Kate Morrison and Kellin McCloskey
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England, and Wales the Citizens Advice Service and the Consumer Council for Northern Ireland are pleased to respond to Ofcom’s consultation on Royal Mail Access Pricing and its specific aims to amend the regulatory framework relating to the Universal Service Provider Access (USPA) Condition.

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  5. Consultation response
    Xanthe Couture and Kate Morrison
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England and Wales, The Citizens Advice Service responds to Royal Mail’s consultation document on the introduction of New International Large Letters format.

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  6. Publication date:
    January 2015

    This is the second Priorities Report by the Consumer Protection Partnership (CPP), of which CAS is a member, following the publication of the first Priorities Report in November 2013.

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  7. Robert McGeachy
    Publication date:
    January 2015

    Citizens Advice Scotland (CAS) is seeking tenders from all interested parties to undertake research into consumers’ experience of water and sewerage debt.

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  8. Robert McGeachy
    Publication date:
    January 2015

    Citizens Advice Scotland welcomes new measures that will improve and protect water sources within catchment areas, and will mitigate the need for Scottish Water to treat contaminated water to the cost of the paying customer.

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  9. Kate Morrison
    Publication date:
    January 2015
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  10. Robert McGeachy
    Publication date:
    November 2014

    CAS has submitted a response to the EU’s consultation on policy options to optimise water reuse in the EU. CAS’s response highlights the need to combine regulatory and non-regulatory measures in order to increase levels of water reuse across the EU, including action to raise awareness about the benefits of water reuse.

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  11. Sarah Beattie-Smith
    Publication date:
    October 2014

    CAS responded to the Scottish Government’s consultation on the Reservoirs (Scotland) Act 2011: Registration, Charging, Risk designation and associated aspects.  CAS generally welcomed the proposals in the consultation which will help to provide communities with greater protection against the risk of flooding from reservoirs. CAS highlighted that would help to protect communities, and minimise the risks of businesses and consumers facing significant remedial and clean-up costs as a result of any damage caused by flooding from reservoirs.

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  12. Written Evidence submission
    Michelle Goddard
    Publication date:
    October 2014

    Written Evidence submitted from the Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) to the Business, Innovation & Skills Select Committee into Competition in the UK postal sector and the universal service obligation.

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  13. Unfair Charges for Parking on Private Land: A Report by Citizens Advice Scotland
    Fraser Sutherland
    Publication date:
    October 2014

    Citizens Advice Bureaux across Scotland have been inundated in the last year with complaints regarding over-zealous parking charges - they are not fines - being handed out by the private parking industry in Scotland.

    This has resulted in demand at the Citizens Advice service in Scotland reaching an unprecedented level – a 50% increase in cases regarding parking this year compared to last. This is an issue that affects everyone, but we are especially worried by cases brought to us by vulnerable Scots including those who are disabled and elderly caught out by poor signage and unfair appeals processes.

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  14. Sarah Beattie-Smith
    Publication date:
    October 2014

     

    CAS has responded to the EU’s consultation on EU drinking water policy. The consultation was launched in response to the European Citizens’ Initiative “Right2Water”. This is the first ever, successful participatory democracy instrument at EU level, and focuses on improving the supply of safe, good quality drinking water across the EU.

     

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  15. A review of consumer issues brought to the service in 2013/14
    Fraser Sutherland
    Publication date:
    October 2014

    This report provides a snapshot of the issues that are affecting consumers in Scotland, examining both national and local trends. This is based on data provided by citizens advice bureaux in Scotland and data from the Citizens Advice consumer service.

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  16. Sarah Beattie-Smith
    Publication date:
    October 2014

    CAS welcomes the opportunity to respond to the Scottish Water (Objectives: 2015-21) Directions 2014 and Principles of Charging. As the representative body for water consumers in Scotland, CAS is strongly of the view that ‘affordability’ should remain a principle of charging to provide a commitment to work towards water and sewerage charges that are affordable for all consumers.

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  17. Citizens Advice Scotland response
    Fraser Sutherland
    Publication date:
    September 2014

    CAS responds to the CMA's consultation on whether the personal current account market should be investigated.

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  18. Citizens Advice Scotland response
    Fraser Sutherland
    Publication date:
    August 2014

    CAS have responded to the The Financial Conduct Authority (FCA) consultation on plans to introduce a price-cap on high cost short term credit products.

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  19. Robert McGeachy
    Publication date:
    August 2014

    Citizens Advice Scotland generally welcomes the approach set out within this consultation and believes it will provide SEPA with a clear policy and service delivery framework. We also believe that it could promote opportunities for SEPA to engage with communities as a Community Planning Partner to improve local outcomes.

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  20. Publication date:
    July 2014

    The UK Statement of principles is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers. It sets out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers. 

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