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CAS response to the Competition and Markets Authority Funerals market study

Citizens Advice Scotland welcomed the opportunity to respond to this consultation concerning competition and transparency in the provision of funerals and crematoria market power. 

This response made the following points:

  • The funeral industry is unregulated at present
  • It is important, if something goes wrong, for consumers to have a clear and straightforward way in which to make a complaint against a funeral director
  • CAS recommended a standardisation of language and terms used across the industry to allow consumers to compare the costs of different funeral directors
  • CAS advocated for transparency within the funeral market
  • CAS reported on increases to cremation charges since 2017
Ruth Mendel
Publication date
June 2018
Publication type