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Problems with delivery of online purchases to consumers in remote and rural ScotlandPublication date:December 2011This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.
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Publication date:December 2011Advice in Scotland 2010/11 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country.
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Publication date:December 2011Citizens advice bureaux advised on 25,769 new legal issues in 2010/11; an increase of 7% on the previous year. Additionally, bureaux reported a significant increase in the assistance they are providing in benefit appeals, helping clients to complete over 12,000 welfare tribunal documents, and representing clients at 3,312 welfare tribunals(an annual increase of 58%). CAS welcomes the opportunity to respond to this consultation on the creation of a Scottish Civil Justice Council.
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Publication date:November 2011This the fourth in our series of briefing sheets based on the report Being Young Being Heard, and focuses on specific issues that young people are facing in regards to employment - particularly in the current economic climate.
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Scams and their victimsPublication date:October 2011A report on the impact of scams on the most vulnerable in society.
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Publication date:October 2011Part of our series of briefing sheets based on the report Being Young Being Heard, this sheet focuses on the problems young people face with benefits.
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Publication date:October 2011Briefing outlining the social policy issues that have been reported by citizens advice bureaux across Scotland between April to June 2011.
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Publication date:October 2011Submission from Citizens Advice Scotland to the Finance Committee scrutiny of the Scottish Government’s Spending Review 2011 and Draft Budget 2012-13
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Publication date:October 2011Submission from Citizens Advice Scotland to the Infrastructure & Capital Investment Committee: Scrutiny of the Scottish Government’s Spending Review 2011 and Draft Budget 2012-13
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Publication date:October 2011Submission from Citizens Advice Scotland to the Local Government and Regeneration Committee Scrutiny of the Scottish Government’s Spending Review 2011 and Draft Budget 2012-13
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Publication date:October 2011Crisis Loans and Community Care Grants are to be devolved to Scotland. This response to the consultation advised Scottish Government how successor arrangements might operate in Scotland.
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Publication date:October 2011Submission from Citizens Advice Scotland to the Justice Committee: Scrutiny of the Scottish Government's Spending Review 2011 and Draft Budget 2012-13
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Publication date:October 2011CAS's submission to the Scottish Parliament Health & Sport Committee, which will be scrutinising the UK Welfare Reform Bill Legislative Consent Motion, gives detail on the impact of aspects of the bill to Scotland’s people, services and economy. In addition it sets out our arguments for the establishment of a Scottish Parliament Welfare and Benefits Committee and our position on the LCM.
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Publication date:October 2011CAS has prepared a briefing on the impact of the welfare reform bill on Scotland’s people, services, and devolved areas and called for the Scottish Parliament to set up a Welfare Reform Bill Committee.
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Publication date:September 2011CAS interim response to the BIS Empowering and Protecting Consumers consultation.
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Publication date:September 2011Scrutiny of the forthcoming spending review and draft budget for 2012-13, in response to the call for evidence on preventative spending.
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Publication date:September 2011This briefing draws on the Scottish Campaign on Welfare Reform (SCoWR) manifesto to set out five key principles for welfare reform agreed by our diverse membership. It calls on the House of Lords to ensure these principles underpin debate and decisions on the Welfare Reform Bill.
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Publication date:September 2011Report showing a snapshot of Scottish citizens advice bureaux debt work in 2010/11.
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Publication date:September 2011CAS’s response to the government consultation on the simplification of the consumer landscape, including the transfer of Consumer Direct's advice-giving work to Citizens Advice Scotland and Citizens Advice (England and Wales) in April 2012.
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Publication date:September 2011This briefing from our series on the problems facing young people in Scotland looks at housing issues.
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.