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Empowering and protecting consumers

CAS’s response to the government consultation on the simplification of the consumer landscape, including the transfer of Consumer Direct's advice-giving work to Citizens Advice Scotland and Citizens Advice (England and Wales) in April 2012.

Citizens Advice and Citizens Advice Scotland welcome the Government’s consultation on reform of the consumer landscape. We wish to ensure that the outcome provides consumers with access to the best possible information and high quality individual advice about their rights; that consumers have powerful advocates representing their views to the Government, industry and regulators; and that there are strong enforcement and consumer protection agencies ensuring fair and effective markets, basing this work wherever possible on evidence that our organisations obtain from providing services to consumers.

Publication date
September 2011
Publication type
Number of pages