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Universal Credit: CAS welcomes free phoneline

18 Oct 2017

Citizens Advice Scotland has welcomed the announcement that the Universal Credit phoneline is to change to a Freephone number, but has called for the government to halt the rollout of the scheme so that further changes can be made.

CAS chair Rory Mair says,

“Citizens Advice Scotland welcomes the announcement that the Universal Credit Helpline will be a Freephone number from November this year. This shows that the government has been listening to the concerns that have been expressed on that issue and is willing to make changes, and we commend them for that.
 
“In that same spirit, we would hope that they would now consider addressing some of the other problems that we have identified with Universal Credit. These include the six week wait for a first payment and problems with digital access to the system.

"We would urge the government now to halt the rollout of Universal Credit so that these problems too can be fixed.”

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