29 Jul 2016
OFGEM has launched an investigation into SSE's pre-payment meter processes.
Craig Salter, Energy spokesman for our Consumer Futures unit, says:
“Suppliers must always ensure that customers in debt receive the levels of support and protection that they need.
“We know that consumers using pre-payment meters have less access to lower-cost tariffs than those using other payment methods, so moving consumers to pre-payment meters should be a last resort – particularly because they are already more common in Scotland.
“It is therefore appropriate that Ofgem carries out this investigation in order to ensure that SSE’s vulnerable customers are treated fairly.”
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