Citizens Advice Scotland have responded to news that the number of complaints to the Energy Ombudsman has doubled in the first half of this year.
CAS spokesman Fraser Sutherland says,
"It has to be a concern that so many people are dissatisfied with their energy supplier. It's clear that energy companies have a lot more to do to provide customers with the level of service they expect - particularly as bills continue to rise.
"However the growth in the number of complaints also reflects a more confident consumer, and that is to be welcomed. The CAB service also welcomes enquiries from people who have concerns about their energy supplier, and we offer free impartial advice on issues like billing, switching and how to save energy. Our consumer helpline is on 03454 040506.
"We encourage all consumers to continue to speak up about their complaints, and to assert their rights as customers."
Notes to editors - click to expand/collapse
The Energy Ombudsman has published figures today stating that complaints about energy companies during the first half of the year reached an all time high of 22,671 – more than doubling the figures recorded during the final half of 2013 (10,598). Complaints made in the six months to June 2014 have already surpassed the total number of complaints recorded for the year 2013 (17,948).