CAS Chief Executive Derek Mitchell said:
“It is concerning that people are unable to get redress two weeks after the company ceased trading. People have already had to wait quite a long time now. This isn’t just hitting them in the pocket, it’s disrupting their ability to plan alternative holidays.
“We understand that setting up a website like this is not easy, but we hope that the Civil Aviation Authority will do whatever it takes to fix the website’s problems as a matter of urgency, so that consumers can get the redress they are fully entitled to as quickly as possible.”