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CAA should do 'whatever it takes' to fix Thomas Cook website

Citizens Advice Scotland (CAS) has responded to news that the Civil Aviation Authority’s (CAA) website, which opened today to help Thomas Cook customers get refunds, is experiencing technical problems.

CAS Chief Executive Derek Mitchell said:

“It is concerning that people are unable to get redress two weeks after the company ceased trading. People have already had to wait quite a long time now. This isn’t just hitting them in the pocket, it’s disrupting their ability to plan alternative holidays.  

“We understand that setting up a website like this is not easy, but we hope that the Civil Aviation Authority will do whatever it takes to fix the website’s problems as a matter of urgency, so that consumers can get the redress they are fully entitled to as quickly as possible.”


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