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Publications

  1. National Assistance Funerals and the Consequences of Funeral Poverty
    David Robertson, Stirling CAB
    Publication date:
    November 2016

    This report follows on from a previous study by the Stirling and Perth & Kinross Citizens Advice
    Bureaux entitled Unearthing the ‘true cost’ of Funerals.

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  2. Burial and cremation charges in Scotland 2016
    Fraser Sutherland
    Publication date:
    September 2016

    The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.

  3. Improving information and signposting for users and managers of private water supplies
    Gail Walker
    Publication date:
    September 2016

    The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into  Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.

    The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.

    Many thanks and we look forward to hearing from you.

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  4. Issues affecting flooded consumers and ability to access affordable insurance
    Fraser Sutherland
    Publication date:
    September 2016

    CAS undertook a detailed survey research of 178 households in Scotland, over two thirds of which live in a flood risk area based on SEPA analysis.

  5. The poverty premium in energy, telecommunications and finance in Scotland
    Patrick Hogan
    Publication date:
    August 2016

    As Scotland’s consumer champion, Citizens Advice Scotland (CAS) is driven to identify and mitigate consumer vulnerability through evidence-based advocacy and education. While anyone can be a vulnerable consumer, those on a low income can find themselves particularly susceptible to financial detriment.

  6. A consumers guide to avoiding the latest financial scams
    Fraser Sutherland
    Publication date:
    July 2016

    This consumer guide provides information on the latest financial scams the Citizens Advice service in Scotland has seen and how to spot the signs of a scam

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  7. A review of local bus provision by Scottish Citizens Advice Bureaux
    Fraser Sutherland
    Publication date:
    June 2016

    In 2015 Citizens Advice Scotland (CAS) published a report, Remotely Excluded, which used our advice statistics to identify the major issues facing consumers in rural Scotland. One of the most important themes identified by Citizens Advice Bureaux (CAB) and our clients was the difficulty people had accessing essential services, such as healthcare and work opportunities, using the bus network. To look more closely at what was happening with public transport across Scotland we carried out regional research lead by 16 of our local CAB members.

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  8. Patrick Hogan
    Publication date:
    May 2016

    A third of CAB clients find themselves digitally excluded, according to new research.

  9. Publication date:
    May 2016

    CAS response to Scottish Government response to the Report of Working Group on Consumer and Competition Policy for Scotland.

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  10. Patrick Hogan
    Publication date:
    April 2016

    This report provides a snapshot of the key issues that are affecting consumers in Scotland, examining both national and local trends in consumer issues.  This is based on data provided by Citizens Advice Bureaux in Scotland and data from the Citizens Advice consumer service and covers the period from April 2014 to May 2015.

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  11. A Guide to Deemed Contracts
    CAS / WICS
    Publication date:
    April 2016

    The Consumer Futures Unit and the Water Industry Commission for Scotland have developed and published a leaflet aimed at small businesses who may be unaware they need to pay for water and sewerage services, and are allocated a supplier. The leaflet explains what a Deemed Contract is and what they need to do next.

  12. The Citizens Advice and Citizens Advice Scotland work plan for 2016/17
    Publication date:
    March 2016

    Following our earlier consultation, we are pleased to launch our Citizens Advice and Citizens Advice Scotland work plan for 2016/17, covering our work in energy, post and water.

  13. Consumer issues with subscription traps
    Nick MacAndrews and Daniel VandenBurg (Citizens Advice) with Fraser Sutherland (Citizens Advice Scotland)
    Publication date:
    March 2016

    Online shopping in the UK is on the rise and with this comes a different set of consumer problems. One such problem is subscription traps. These are situations where a consumer is tricked into agreeing to a subscription through the advertising of a “free trial” or reduced price offer. If the consumer doesn’t cancel the trial within a set amount of time they automatically get transferred onto a costly subscription payment plan.

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  14. A review for Scottish Government
    John Birrell & Fraser Sutherland
    Publication date:
    February 2016

    This report gives wide reaching recommendations on how to tackle funeral poverty in Scotland.

  15. MCCP 190, 191, 193
    Gail Walker
    Publication date:
    January 2016

    CAS response on notification of the latest change proposals to the Market and Operational Code:

    MCCP190 - Performance Standard Amendments

    MCCP191 – Vacancy Definition

    MCCP193 - Change to the Gap Site Letter Process

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  16. Ensuring the water and sewerage non-household retail market works well for customers
    R. McGeachy
    Publication date:
    December 2015

    CAS supports the Commission’s view that the time is right to undertake a review of the regulatory framework of the non-domestic water and sewerage market in Scotland.

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  17. CAS Consultation Response
    Gail Walker
    Publication date:
    December 2015

    CAS is concerned that the increase in the number of complaints about public sector services received by SPSO, coupled with limited resources available to SPSO to respond to these complaints could detrimentally impact consumers receiving adequate and timely access to redress.

    CAS would support a move by the Scottish Government to review the issues SPSO has raised within its Draft Strategic Workplan to identify ways of protecting the quality of administrative justice available to the general public and allowing SPSO to continue to drive complaints handling best practice and ownership of improving services within public bodies.

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  18. Research into the extent of community involvement in flood prevention schemes
    Gail Walker
    Publication date:
    December 2015

    Invitation to Tender

     Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

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  19. Gail Walker
    Publication date:
    October 2015

    Citizens Advice Scotland has published a report providing insights into the impact that water and sewerage debt has on the lives of vulnerable consumers.

  20. Measuring Outcomes from Citizens Advice
    Publication date:
    October 2015

    Explaining, measuring and evidencing the difference our advice makes.

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