Citizens Advice Scotland has responded to the consultation on proposed guidance for firms on the fair treatment of vulnerable consumers. We are pleased to see the continued commitment by the FCA to protecting vulnerable consumers.
This guidance is particularly timely with the current and future impact of COVID-19 which will result in both an increase in the number of vulnerable consumers and the increased vulnerability of some consumers.
We are pleased to see that the FCA has taken on previous feedback and made some changes to this guidance.
Publication date:
September 2020
Publication type:
Policy
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