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Publications

  1. Aoife Deery
    Publication date:
    August 2021

    Over 50,000 pieces of housing advice were given out by the Citizens Advice network in Scotland between April 2020 and March 2021. In 2020-21, housing advice grew as a proportion of all advice, and the types of housing advice people were seeking also changed, compared to 2019-20.

    Our statistics suggest the COVID-19 pandemic, its associated restrictions and protective measures brought housing issues to the forefront, as people spent more time within the four walls of their home.

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  2. Publication date:
    May 2021
  3. Quarterly statistics on a selection of housing advice codes
    Aoife Deery
    Publication date:
    May 2021
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  4. Emily Rice and Alastair Wilcox
    Publication date:
    March 2021

    Citizens Advice Scotland welcomes this consultation, which reflects the pace and scope of Scotland’s climate ambitions. We are pleased that the Scottish Government has proposed a principle-based, people-centred approach. 

    It is essential that the outcomes of this standard reflect the complex heating, cooling, and ventilation needs of Scotland’s housing stock, and widens accessibility to truly affordable, highly efficient housing for low income and fuel poor households. Developers should be encouraged to follow the best practices of community engagement and ethical business practice so that the full potential of the buildings covered by this standard is realised. To aid developers in making future proof decisions, clear, thorough, and accessible guidance should be issued alongside this standard.

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  5. Publication date:
    February 2021
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    February 2021
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    February 2021
  8. Publication date:
    February 2021
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  9. This document contains data on housing advice code trends and the most common housing advice codes.
    Nina Ballantyne
    Publication date:
    December 2020

    This document summarises trends in advice code data related to housing. All charts are based on advice code data. These are recorded by advisers every time advice in relation to a particular topic is issued. All figures are expressed as percentages of their “parent” advice code category: e.g. housing advice is expressed as a proportion of all advice issues, and PRS advice is expressed as a proportion of all housing advice. This allows for more effective comparisons between months when overall numbers of clients fluctuate and/or there are changes in advice provision (e.g. the shift to telephone and email at lockdown).

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  10. Emily Rice
    Publication date:
    July 2020

    Scotland has set some of the most determined climate goals in the world, and home energy efficiency has a large role to play in Scotland’s transition to a low or no carbon society.

    The Scottish Government has set ambitious goals for Scotland’s housing stock, which will be measured by a home’s energy efficiency rating as described in an energy performance certificate (EPC). However, consumer knowledge of EPCs is low, and even though they contain recommendations on how to make a home more energy efficient, they seem to be a poor motivational tool.

    CAS commissioned Changeworks to gather feedback about how EPCs are viewed, understood, and interacted with by consumers, and how they could be improved to be better understood and more motivational.

    Through a combination of ISM workshops and online testing, research found that:

    • Many people view energy efficiency as a luxury for those who can afford it

    • Barriers to home energy efficiency improvements are essentially cost and hassle

    • EPCs are not considered useful, and most homeowners just put them in a drawer

    • People who consider themselves highly environmentally conscious are no more likely to know their home energy efficiency rating or be familiar with an EPC than someone who is disengaged with environmental issues (value-intention gap)

    • People are mainly motivated by cost, but social desirability plays a large role as well. People may be more motivated by the cost of not acting than potential fuel bill savings, especially if this is linked to Scotland’s carbon targets or the climate emergency

    • A 1-2-3 style EPC, designed like a home report, may be easier for consumers to understand and engage with

    • Consumers value simplicity and colour, but for many the preferred style and layout was subjective. Energy efficiency advice accompanying an EPC is crucial to ensure consumers understand the document and are able to make the choices most suitable to their property

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  11. Publication date:
    February 2020
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  12. Eilidh McIvor
    Publication date:
    August 2019

    CAS is pleased to respond to the consultation on the proposed Fair Rents (Scotland) Bill. This Bill aims to protect private sector tenants by limiting rent increases and by increasing the availability of information about rent levels across Scotland.

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  13. CAS responds to new Commission's call for evidence
    Jamie Stewart
    Publication date:
    May 2019

    The Scottish Government has established the Infrastructure Commission for Scotland to provide independent, informed advice on the creation of a 30-year infrastructure strategy to meet the country’s future economic growth and societal needs. To support this, the Commission issued a call for evidence

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  14. Eilidh McIvor
    Publication date:
    April 2019

    CAS welcomes the opportunity to respond to the Scottish Government’s consultation on local connection and intentionality. In 2017/2018, CAB advised on 9,700 issues relating to homelessness. 2,189 of these issues were related to homeless assessments, processes and procedures, including the local connection and intentionality rules.

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  15. Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    March 2019

    Advice provided by Scotland’s CAB network in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues experienced by CAB clients in Scotland have steadily declined over the same period. Given this long-term change, investigating the cause and consequences of rent arrears for CAB clients has been a policy priority for CAS.

  16. Eilidh McIvor & Craig Salter
    Publication date:
    December 2018

    Citizens Advice Scotland (CAS) welcomes the opportunity to contribute to this important discussion on the future of housing in Scotland. In 2017/2018, Scottish Citizens Advice Bureaux (CAB) advised clients on 46,777 housing issues, making housing the fourth largest area of advice provided by the network. This response is shaped by our evidence on the many and varied housing issues that CAB clients face, as well as by our Consumer Futures statutory responsibilities. 

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  17. Causes and Consequences for CAB Clients
    Rob Gowans
    Publication date:
    October 2018

    Advice in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues have declined. This report examines the reasons why this steady increase in rent arrears has occurred, as well as who is most likely to be affected. It also looks at how CAB clients cope with being behind on the rent, and how they have managed to escape rent arrears – if they have indeed managed to do so.  

  18. Craig Salter
    Publication date:
    July 2018

    The social rented sector plays a fundamental role in providing genuinely affordable housing. High quality, energy efficient social housing is vital to Scotland’s communities. Scottish Government data shows that the energy efficiency of housing in the social rented sector has improved over recent years. However, while there have been some reductions in fuel poverty in this sector, the number of households in fuel poverty remains stubbornly high and greater than the national fuel poverty rate.

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  19. Scottish Parliament Local Government and Communities Communities Committee
    Rob Gowans
    Publication date:
    June 2017

    Though not the only driver of homelessness, the past five years have seen a large increase in the number of rent arrears issues dealt with by Scotland’s CAB network. CAS is commencing research to examine the causes and consequences of rent arrears for CAB clients, including those who become homeless as a result. This submission examines CAB data related to homelessness and rent arrears, as well as some of the causes of rent arrears that can lead to evictions and homelessness.

  20. Issues affecting flooded consumers and ability to access affordable insurance
    Fraser Sutherland
    Publication date:
    September 2016

    CAS undertook a detailed survey research of 178 households in Scotland, over two thirds of which live in a flood risk area based on SEPA analysis.

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