All charts are based on advice code data. These are recorded by advisers every time advice in relation to a particular topic is issued. All figures are expressed as
percentages of their “parent” advice code category: e.g. housing advice is expressed as a proportion of all advice issues, and PRS advice is expressed as a proportion of all housing advice. This allows for more effective comparisons between quarters when overall numbers of clients fluctuate and/or there are changes in advice provision (e.g. the shift to telephone and email at lockdown).
This document contains data on housing advice code trends and the most common housing advice codes. The data shows changes over the four quarters of 2020-21.