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Publications

  1. Kyle Scott
    Publication date:
    September 2020

    In early 2020, Citizens Advice Scotland (CAS) commissioned Ipsos MORI to undertake exploratory research on the impact of Brexit on individuals, businesses and communities across Scotland. The findings of this research will assist CAS in understanding the future potential advice and support needs of Scottish communities

    Spotlight:
  2. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  3. Publication date:
    June 2020

    During COVID-19, Citizens Advice Scotland has been gathering information from Citizens Advice bureaux and our online advice website on how the pandemic has affected people across the country.

    In particular, our weekly and monthly data reports track changes in the type of advice people are seeking.

  4. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about ending a relationship when you've been living together. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  5. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about ending a civil partnership in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB. 

    You can also download fact sheets about getting divorced in Scotland and ending a relationship when you've been living together.

  6. The Citizens Advice Scotland network magazine
    Publication date:
    April 2020

    Issue of 3 of the Citizens Advice network in Scotland magazine

    Spotlight:
  7. Publication date:
    April 2020

    Throughout March 2020, the Scottish Citizens Advice network saw substantial changes in the types of advice sought and the ways people accessed that advice as a result of the coronavirus outbreak.

  8. Markets Team
    Publication date:
    April 2020

    CAS welcomes the ambition of the Scottish Government to bring every owner-occupied home in Scotland to Energy Performance Certificate (EPC) band C. This will not only increase the energy efficiency of Scotland’s housing stock, but also reduce carbon emissions and alleviate fuel poverty. We believe a warm, dry, energy efficient home that is affordable to heat should be the standard in Scotland, not a privilege.

    Spotlight:
  9. Publication date:
    February 2020

    CAS is publishing its Market Pulse report which has tracked the attitudes of consumers in Scotland over three years on a range of issues, finding 

    • 12 per cent of consumers rating their bills as unaffordable 
    • A fall in consumers using the traditional Big Six suppliers with consumers moving to smaller suppliers, often because of lower prices
    • A decrease in people using electricity to heat their homes and an increase in people using gas, laying out the challenges in the energy market as policy makers move to decarbonise heat and meet climate emissions targets
    • Almost half of consumers could qualify for extra support through the Priority Service Register – but only a quarter of consumers are actually enrolled. 

    The report is available for download below. The data is also available on request. 

    Spotlight:
  10. The Citizens Advice Scotland network magazine
    Publication date:
    January 2020

    Issue of 2 of the Citizens Advice network in Scotland magazine

    Spotlight:
  11. The issues on which people are turning to the Citizens Advice network in Scotland for help.
    Publication date:
    December 2019
  12. Christine Lang
    Publication date:
    July 2019

    Citizens Advice Scotland received 232 responses to the Patient Advice and Support Service (PASS) client feedback survey between 1st April 2018 and 31st March 2019.  Client satisfaction is high with 96% of respondents stating that they were either very satisfied (86%) or satisfied (10%) with the service.

    Spotlight:
  13. Publication date:
    June 2019

    Issue of 1 of the Citizens Advice network in Scotland magazine

  14. Publication date:
    December 2018
  15. Energy networks in Scotland and their changing role with consumers
    Jamie Stewart
    Publication date:
    August 2018

    Today Citizens Advice Scotland is publishing our latest report ‘Pylons, Pipes and People: Energy networks in Scotland and their changing role with consumers’.

    In late 2017 we commissioned the Centre for Sustainable Energy (CSE) and Changeworks to undertake a research study into the energy distribution network companies operating in Scotland. This study’s particular focus was to explore how these companies currently support consumers and how their role in Scotland can and should change to ensure that consumers, and particularly vulnerable consumers, are most effectively supported as our energy system transforms.

  16. Nina Ballantyne
    Publication date:
    July 2018

    We all use energy, post and water services and Citizens Advice Scotland (CAS) is the independent advocate for consumers’ interests in these sectors. We work with governments, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.

  17. Publication date:
    June 2018

    This report contains the findings from research on Consumer Confidence and Understanding, conducted by Ipsos MORI, on behalf of Citizens Advice Scotland (CAS).

    The research comprised a survey of 1,004 consumers in Scotland (aged 16 and over), carried out between 7 and 20 March 2016. The specific issues covered were: experience of consumer problems and complaints; awareness and expectations of consumer organisations; awareness and perceptions of CAS; and experiences of using CAS services.

    Spotlight:
  18. A summary of evidence gathered by Citizens Advice Bureau about their work.
    CAS Research Team
    Publication date:
    November 2017

    During 2016-17 Citizens Advice Bureaux supported almost 275,000 clients across Scotland with over 930,000 advice needs, none of which could have been achieved without the almost 2,400 volunteers and 938 paid staff.  If standard opening hours are used as a benchmark, that would imply that one advice query is dealt with every 19 seconds!  

    The 'Advice in Scotland 2016-17' report provides all the detail, while the briefing paper covers the highlights.

  19. Publication date:
    September 2017

    Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice

  20. A summary of evidence gathered by Citizens Advice Bureau about their work
    CAS Research Team
    Publication date:
    February 2017

    During 2015/16 Citizens Advice Bureaux supported over 260,000 clients across Scotland with over 910,000 advice needs, none of which could have been achieved without the almost 2,400 volunteers and 1,000 paid staff.  If standard opening hours are used as a benchmark, that would imply that one advice query is dealt with every 19 seconds!  

    The 'Advice in Scotland 2015-16' report provides all the detail, while the briefing paper covers the highlights.

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