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Publications

  1. Issue 8 of the Citizens Advice Scotland network magazine
    Citizens Advice Scotland
    Publication date:
    April 2022

    Welcome to the Spring 2022 edition of Voice Magazine. 

    As we all return to a more normal working life, we talk to Renfrewshire CAB about the innovative approaches they have taken to fill unfunded roles and to welcome new volunteers into the bureau.  In this issue we also take a look at the range of work taking place across the network to help people in Scotland address the current cost of living crisis. We talk to Edinburgh CAB colleagues about how they approached our recent Debt Happens campaign and we speak to Aberdeen and Fife about how they have built relationships and forged partnerships with their local authorities to the benefit of clients.

    We meet some of the new Advice Services Team who explain how they hope to work with the network and we offer up some top tips for getting some local media coverage for your bureaux and promoting the great work you do.   

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  2. Publication date:
    April 2022

    This briefing presents the impact of the Scottish Citizens Advice network over the last few years, and its value to the communities it serves. 

  3. Katy Haigh
    Publication date:
    March 2022

    The competitive water market in Scotland was launched in April 2008. This report explores small to medium business customers’ experiences of the market. It brings together policy insights and market developments with evidence from recently commissioned research. Recommendations are provided which, when actioned by the market, will deliver offerings that have been informed by service users to improve consumer outcomes.

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  4. Issue 7 of the Citizens Advice Scotland network magazine
    Citizens Advice Scotland
    Publication date:
    December 2021

    Here is the Autumn/Winter 2021 edition of Voice. In this issue we focus on some if the green issues that we have all been thinking about in the wake of COP26. We hear from colleagues who attended the climate summit and learn a bit about their roles there. Patrick Harvie MSP shares his thoughts on the event and tells us how we, as a network, can support Net Zero ambitions. We also take a look at a range of energy related issues - from the BESW campaign to fuel poverty and rising energy costs. The Increase Volunteering project team gave us the low down on how they ae supporting training and Roxburgh CAB are ahead of the game in helping their local community to comply with upcoming fire and smoke alarm regulations.

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  5. Issue 6 of the Citizens Advice Scotland network magazine
    Publication date:
    August 2021
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  6. Issue 5 of the Citizens Advice Scotland network magazine
    Publication date:
    April 2021
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  7. Water Policy Team
    Publication date:
    April 2021

    Regulation of Scotland’s non-household water market is seeking to move service providers towards operating ‘ethically’. This will better ensure that the market consistently delivers benefits in a way that protects users’ trust and confidence, and safeguards the market’s reputation.

    Some licensed providers choose to operate using the services offered by third party intermediaries (TPIs), which are unregulated. 

    CAS is of the view that the application of ethical behaviour should apply across the supply chain to ensure positive outcomes for all non-household customers, no matter who they do business with.

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  8. Tony Hutson
    Publication date:
    December 2020

    This report presents a summary and analysis of all advice sought and delivered by the Scottish Citizens Advice network between April 2019 and March 2020. 

  9. The Citizens Advice Scotland network magazine
    Publication date:
    December 2020

    Issue of 4 of the Citizens Advice network in Scotland magazine.

     

     

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  10. Kyle Scott
    Publication date:
    September 2020

    In early 2020, Citizens Advice Scotland (CAS) commissioned Ipsos MORI to undertake exploratory research on the impact of Brexit on individuals, businesses and communities across Scotland. The findings of this research will assist CAS in understanding the future potential advice and support needs of Scottish communities

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  11. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  12. Publication date:
    June 2020

    Citizens Advice Scotland gathers information from Citizens Advice bureaux and our online advice website.

    Our monthly data reports track changes in the type of advice people are seeking.

  13. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about ending a relationship when you've been living together. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  14. CAS Digital Advice Content Team
    Publication date:
    June 2020

    This fact sheet tells you about ending a civil partnership in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB. 

    You can also download fact sheets about getting divorced in Scotland and ending a relationship when you've been living together.

  15. The Citizens Advice Scotland network magazine
    Publication date:
    April 2020

    Issue of 3 of the Citizens Advice network in Scotland magazine

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  16. Publication date:
    April 2020

    Throughout March 2020, the Scottish Citizens Advice network saw substantial changes in the types of advice sought and the ways people accessed that advice as a result of the coronavirus outbreak.

  17. Markets Team
    Publication date:
    April 2020

    CAS welcomes the ambition of the Scottish Government to bring every owner-occupied home in Scotland to Energy Performance Certificate (EPC) band C. This will not only increase the energy efficiency of Scotland’s housing stock, but also reduce carbon emissions and alleviate fuel poverty. We believe a warm, dry, energy efficient home that is affordable to heat should be the standard in Scotland, not a privilege.

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  18. Publication date:
    February 2020

    CAS is publishing its Market Pulse report which has tracked the attitudes of consumers in Scotland over three years on a range of issues, finding 

    • 12 per cent of consumers rating their bills as unaffordable 
    • A fall in consumers using the traditional Big Six suppliers with consumers moving to smaller suppliers, often because of lower prices
    • A decrease in people using electricity to heat their homes and an increase in people using gas, laying out the challenges in the energy market as policy makers move to decarbonise heat and meet climate emissions targets
    • Almost half of consumers could qualify for extra support through the Priority Service Register – but only a quarter of consumers are actually enrolled. 

    The report is available for download below. The data is also available on request. 

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  19. The Citizens Advice Scotland network magazine
    Publication date:
    January 2020

    Issue of 2 of the Citizens Advice network in Scotland magazine

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  20. The issues on which people are turning to the Citizens Advice network in Scotland for help.
    Publication date:
    December 2019

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