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Essential community services briefing

This briefing presents the impact of the Scottish Citizens Advice network over the last few years, and its value to the communities it serves. 

An excerpt from the document says:

External analysis of the advice provided by the Citizens Advice network reveals that the network is worth up to £245million in net gains for Scottish society.

This is not just money unlocked for people through social security payments, employment entitlements and debt reductions, bit also wider savings for Scottish society.

When someone gets advice from a CAB and has their problem solved they avoid further adverse consequences. For example someone who has their income maximised and no longer has to choose between heating their home and buying food avoids the ill health consequences as a result. The research found that the network saves the public purse tens of millions of pounds a year.

Publication date
April 2022
Publication type
Number of pages